The Role
Main Responsibilities: - Handle client or supplier queries by processing
incoming email/phone reservations and amendments in a correct and timely
manner. - Advise clients on feasibility of schedules, checking for
discrepancies. - Follow-up on missing information to fully complete each
booking. - Provide quotes as required. - Work with existing supply chain in
cooperation - Write detailed handovers to UK/APAC/US staff when applicable -
Flawless communication with all clients exhausting all channels to inform on
live issues. - Record incident reports in the system on time - Record relevant
notes on all control jobs. - Establish and maintain effective working
relationships with co-workers, clients and suppliers. - Inform sales team of
account progress and arising issues - As part of a team be prepared to share
workload of other staff in their absence. - Probation: 3 Months - Working
Hours: Shift Patters
Requirements
Requirements: - Must have an exceptional eye for detail. - PC literate,
familiarity with the Microsoft Office suite is essential. - Excellent
organisational skills and prioritising abilities. - Ability to work
effectively under pressure. - Confident communicator. - Fluency in a second
language other than English is advantageous (Mandarin, Cantonese or Japanese)
About the company
TBR Global Chauffeuring (TBR) is a ground transportation company with an
obsession for quality control and service. Established in 1991 and
headquartered in Glasgow, TBR has developed and expanded into a truly global
organisation, operating in 3000 cities with offices across the world,
including London, Manchester, Boston, Hong Kong, Dubai, Singapore and
Shanghai. The leading provider of ground transportation for international
financial roadshows, specialist event organisers and the global corporate
travel market, TBR has a strong client focus and highly trained chauffeurs,
serving high profile events, blue chip organisations and major investment
banks.
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