Professional Services Consultant

Company Description

Hi, we're Nexthink. We're not just the leader in the digital employee
experience category, we invented the category. Our solutions combine real-time
analytics, automation and employee feedback across all endpoints to help IT
teams delight people at work. Our cloud-native platform pinpoints issues and
solutions, automates response, and helps companies continuously improve their
employees' experience, making them more productive, efficient, and happy at
work. We have millions of endpoints deployed, we've surpassed $100M in ARR,
and we've recently secured $180M in Series D financing for a company valuation
of $‎1.1B, but we're just getting started.

Job Description

THIS ROLE IS ONLY FOR CANDIDATES WITH RELEVANT EXPERIENCE AND KNOWLEDGE OF THE
ARABIC LANGUAGE.
The Professional Services Consultant is an integral part of the services
organization and a customer-facing representative of the company. The
consultant is responsible for ensuring that the company 's products are
implemented within a customer's organization in such a way as to meet or
exceed a customer's reasonable expectations of the solution's technical and
business benefits.
The Professional Services Consultant's role requires a hard-working and
enthusiastic person with strong technical and communication skills who is able
to establish and maintain trusted technical advisor status. The ability to
travel to and work from a customer's own office or site is essential as and
when required.
* Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink's products at an advanced level of competency during a project implementation.
* Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.
* Implement all technical aspects of service delivery to the required standard of quality.
* Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
* Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
* Be committed to customer satisfaction and referenceability.
* Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners
* Seek to continuously improve relevant technical knowledge and skills
* Contribute to our community forums by posting and publishing articles.

Qualifications
* Minimum of ‎5 years of experience in a software consulting role.
* Good troubleshooting skills and technical knowledge of IT operations and ITIL,
* Exposure to Digital Transformation projects, preferably End-User related,
* Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus
* Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API's),
* General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST),
* Ability to quickly learn new technologies in an unsupervised environment,
* Excellent communication, customer-facing and teamwork skills,
* Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
* Fluent in Arabic and English, both spoken and written is critical for this role

Additional Information

We are nearly ‎700 employees strong in ‎21 countries across ‎8 different time
zones speaking ‎60+ languages. We are positive, we get things done, we keep
growing, and we are one team, we are Nexthink. We believe actions are stronger
than words when it comes to diversity, inclusion, and equity in the workplace.
Nexthinkers are multinational and multilingual, and come from all walks of
life. We are committed to hiring a genuinely representative workforce that can
create solutions and foster innovation for the modern digital employee
experience.