Operating in the UAE for over 50 years, CBD manages the financial requirements
of some of the largest corporates and businesses operating in the country,
driving the UAE economy. Over the years, CBD has transformed into a
progressive and modern banking institution winning multiple awards for its
digital initiatives, credit cards, bank accounts, mobile app features and
services.
CBD has been recognized as the number one bank in the UAE on the Forbes list
of The World's Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious
individuals who are passionate about the banking and finance industry and the
markets in which CBD operates. Just as important to us is your ability to
demonstrate a talent for dealing with people - your colleagues and our
customers - and delivering service that really goes the extra mile.
As a Team Leader you will provide second level support on Core applications
implemented within CBD.
*
Delivery lead for core applications - such as Phoenix, PCD, RB Credit, SCF
(Demica platform)
* Analyze the problems and business issues raised by the users with respect to the deployed applications systems
* Provide support for all defined banking application systems
* Liaises with users to gather and consolidate the gaps existing in the deployed applications systems for enhancements
* Coordinate with the Database Administrator and the Data Centre Operators, as and when required, to understand the data optimization and data modelling related issues
* Coordinate with the IT Applications Systems Unit/Project Leaders, to be aware of the projects that will be developed and implemented which will subsequently reach the maintenance and support phase
* Technical support to User Acceptance Tests
* Involve in internal training programs, wherein will provide overview and user-training to business users on matters pertaining to deployed applications systems
* Develop user manuals for the systems supported and conduct user trainings
* Provide awareness training on the systems implemented to members of the IT department, as and when required.
* Perform any other assignments as advised by the Unit Head to support in achieving the unit's objectives
* 24x7 on call for Incident handling
**Date Posted:** 2022-05-22-07:00 **Country:** United Arab Emirates **Location:** Carrier Middle East ltd., Palladium building, 2nd floor, Al Quoz, Dubai, UAE **Key Accountabilities / Responsibilities:** * Follow standard processes to accomplish tasks (Understand & follow oral and written dir…
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