Junior Experience Design Consultant

Make a difference every day

The Job Opportunity
At Serco, our purpose is to be a trusted partner of governments, delivering
superb public services that transform outcomes and make a positive difference
for our fellow citizens.

ExperienceLab is Serco’s people-centered design and innovation agency – a
global brand across ‎4 locations. ExperienceLab’s vision is a world better
designed for everyone. We’re creating it by bringing human insight to life .

Successful candidates for ExperienceLab's graduate program will have the
chance to learn from seasoned service designers and innovation consultants
while playing a crucial part in developing solutions that transform the way
our clients deliver services.

Serco delivers essential public services to customers in the UAE on behalf of
governments, semi-governments and large private corporations.

Key accountabilities
Assist the Experience Designer with project work and work with others to
gather, analyse and synthesise data
Carry out research activities from attending kick off meetings, recruiting
participants, preparing discussion guides, and supporting the moderation of
research sessions
Communicate insights, using visual, written and verbal skills and s upport in
creating service design artefacts (e.g. journey maps, service blueprints,
persona etc.)
Collaborate with cross-functional teams to define, design and deliver forward
looking solutions and s upport with prototyping and testing products with real
customers and stakeholder clients
Demonstrate ideas and innovation to remove inefficiency and proactively
challenge/make change happen
Build a deep understanding of Serco and our customers and c ommunicate
effectively with diverse stakeholders, colleagues, customers and team members.

What we are looking for in our candidates
Degree level qualification ideally backed by a passion for design
A genuine interest in people and services
Strong passion to “make a difference” – in whatever way you define
Desire to learn – through self-development
Excellent communication and listening skills
A natural relationship builder
Ambitious and driven with a willingness to take responsibility for your career

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has
important role to play.
https://www.serco.com/me

We are a team of ‎50,000 people responsible for delivering essential public
services around the world in areas including defence, transport, justice,
immigration, healthcare and citizen services. We are innovators, committed to
redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee
Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and
SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who
are passionate about diversity, inclusion and belonging.

We take pride in what we do

Serco is committed to Equal Employment Opportunities and is committed to
ensuring the safety of all of its employees through its Zero Harm initiative.
Please visit www.serco.com/careers for more information.