Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than 35,000 employees across more than 20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day
Overview of the role:
The Customer Data Manager will evolve Al Futtaim Automotive Division
's data strategy and analytics to drive customer success. This role will
partner with data scientists, product management and customer engagement teams
to derive insights which will inform new products, new features, and new ways
to delight our customer through their journey. Finding and understanding new
data relationships will help us to unlock new innovations and opportunities to
delight customers.
What you will do:
Required skills and experience to be successful:
Education:
B.Sc. Degree. Computer Science/statistics or any other numerical degree.
Minimum Experience and Knowledge:
* 7 + years of experience ideally with direct experience in implementing Customer 360 & Customer Data Platform tools.
* Ability to build relationships with stakeholders to gain in-depth understanding of Customer problems and needs
* Strong communication skills, ability to work with a variety of stakeholders at all levels.
* Candidates who are considered for this role should have demonstrated a high-level of Commercial Acumen, Clear strategic thinking and can quickly create constituency and influence at a senior level.
Job-Specific/Technical Skills required to complete the tasks:
* Experience of using SQL to perform advanced data analysis
* Deep understanding of both the technical aspects of platform integration as well as the business acumen to tell a story about why it matters
* Expertise in KPIs and dashboards design and implementation
* Extensive knowledge of the Power BI/Tableau, and report design
* Experience working with data analytics tools and reporting platforms
* People Management - mobilizes and manages resources against a value-based agenda, setting and managing to high performance standards.
* Strong planning skills in developing, monitoring and delivering on technology plans.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in 10 countries across the
Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.
We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.
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