Data Center Customer Operations

Data Center Customer Operations
Equinix is the world's digital infrastructure company, operating ‎240+ data
centers across the globe and providing interconnections to all the key clouds
and networks. Businesses need one place to simplify and bring together
fragmented, complex infrastructure that spans private and public cloud
environments. Our global platform allows customers to place infrastructure
wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with ‎20 years of consecutive quarterly
growth. Through our innovative portfolio of high-performance products and
services, we have created the largest, most active global ecosystem of ‎10,000+
companies, including ‎2,100 networks and ‎3,000+ cloud and IT service providers
in ‎32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we
do, maintaining critical facilities infrastructure as part of a close-knit
team delivering best-in-class service to our data center customers. We embrace
diversity in thought and contribution and are committed to providing an
equitable work environment. that is foundational to our core values as a
company and is vital to our success.
* As of Quarter ‎4 ‎2022
Job Summary
Acquires job skills to resolve routine tasks requiring limited judgement.
Focus is on routine tasks, using limited judgement of standard operating
procedures. Supports the overall team.

Responsibilities
Queue Management / Reporting
* Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
* Involved in escalating and expediting higher level orders, upon supervision
* Actively follows up on work orders in the queue to support the overall team
* Maintains notes and records of activity fulfilment in the ticketing system
Installations
* Rack and stack basic customer equipment, with guidance from more senior team members
* Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways, basic cable management and support systems (patch panels), routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
Cross-Connect
* Supports basic cross-connect troubleshooting
Testing / Troubleshooting
* Supports basic testing and routine installations of customer assets
* Supports standard layer ‎1 cross-connect certification testing, under supervision
* May learn more semi-routine testing, under supervision
Stakeholder Partnership
* Supports the operations and security personnel team for breaks or other activities, when necessary
Customer Management
* Supports customer satisfaction with timely adherence to following basic order execution requirements
* Delivers quality customer service experience when interfacing with customers
* Discusses time expectations on new deployments, by following standard operating procedure guidelines
* May support customers on-site through access and escorting services
Projects
* Supports fulfilment of projects under close supervision
Training
* Completes assigned training in a timely manner
Qualifications*
* Typically requires a high school diploma and proven work experience
Equinix is committed to ensuring that our employment process is open to all
individuals, including those with a disability. If you need assistance in
applying for an open position, you may send an email to [email protected].
Please provide your contact information and let us know how we can assist you.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative
Action employer. All qualified applicants will receive consideration for
employment without regard to unlawful consideration of race, color, religion,
creed, national or ethnic origin, ancestry, place of birth, citizenship, sex,
pregnancy / childbirth or related medical conditions, sexual orientation,
gender identity or expression, marital or domestic partnership status, age,
veteran or military status, physical or mental disability, medical condition,
genetic information, political / organizational affiliation, status as a
victim or family member of a victim of crime or abuse, or any other status
protected by applicable law.