Analyst, Business Support and Services

Position Summary:

Engage in the monitoring and delivery of services in effective operations of
IT workstations, printers The role is to support and maintain in-house
computer systems, desktops, and peripherals. This includes installing,
diagnosing, repairing, maintaining, and upgrading all hardware and equipment
while ensuring optimal workstation performance. The person will also
troubleshoot problem areas in a timely and accurate fashion, and provide end
user training and assistance where required. Also Engage in the maintaining,
monitoring and delivery of services in effective operations of IT
workstations, printers and company approved software at specified locations

Major Responsibilities:

• Engage in IT support executive duties in complementary to or in absence of that position


• Engage in technical evaluation and analysis of issues and provision of timely resolutions provided by IT support executives and/or IT users


• Creation and Resolution of IT Tickets for all the Incidents & Service Requests of all users at assigned location by using Microsoft Service Manager


• Nexthink End User analytic administrator and taking backup for the monitoring systems.


• Monthly Reporting for monitoring tool backup and


• Monitoring & Troubleshooting of End User Systems as part of preventive measure by using advance monitoring tools i.e. Nexthink


• Follow up/coordinate/control the IT stocks on specified location in coordination with senior support engineers.


• Engage in using the system technologies to maintain, update and report on periodic basis on patch updates concerning OS, office applications and other software deployments


• Report to senior engineering team and IT management on pending issues related to provision of IT services


• Active Directory management of Computers/Users from Support Services perspective.


• Handling IT Stores in the absence of Store representative during Vacation.


• Employee Clearance & Employee Transfer related activities for 2nd Industrial Area employees of ISPC and group.


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  Sitting for extended periods of time if and when required by the business and as per directions of Senior IT Staff.

  
  


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  On Call IT Support for 2nd Industrial Area

  
  

Work Contacts:

• Manager Business Support & Services, Senior Analyst Business Support & Services, system engineers, support team and frequently with end user

Competencies:

• Troubleshooting and Hardware skills


• Network/Systems problem Diagnostic. Cable making & testing Techniques


• Work with Support team and other employees and departments within the company


• Handling IT Material for the Designated Plants.


• Problem Analysis, Compliance to policy & procedures.

Qualifications:

• Bachelor degree in Computer science/ Information Technology


• Minimum certification in either Technical Associate, solution associate, A+ or in network level.


• At least ‎3 year experience in providing IT support in large scale computing environment


• Training in Windows Operating System or A+ Hardware is a plus.


• Certified as Microsoft Technical Associate level is preferred

Training Needs and Potential Career Path

Candidate should be provided at least one course in each category below
leading to Microsoft Certified Levels (minimum ‎2 courses if not taken in
earlier career or education institution)
* Microsoft Technical Associate Level
* Microsoft solution Associate level
* CompTIA A+ level
Candidate should be provided with at least one course on Nexthink End User IT
monitoring.