Housekeeping Ordertaker

Overview:
Our Company - Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels &
Resorts, our Team Members have the opportunity to explore both personal and
professional development opportunities throughout their careers. Wyndham
Hotels & Resorts is the champion of the everyday traveler. Through the largest
and widest collection of hotel experiences in the world, we work to make hotel
travel possible for all. Wherever and however people travel, Wyndham will be
there to welcome them.

With nearly ‎9,000 hotels across the globe and through its network of nearly
‎790,000 rooms appealing to the everyday traveler, Wyndham commands a leading
presence in both the economy and midscale segments of the hospitality
industry. The company operates a portfolio of ‎20 hotel brands, including Super
‎8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®,
AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The
Company's award-winning Wyndham Rewards® loyalty program offers more than ‎56
million enrolled members the opportunity to redeem points at thousands of
hotels, condominiums, and holiday homes globally. For more information, visit
www.wyndhamhotels.com.

Our Brand - TRYP by Wyndham®

POWERED BY THE CITY . TRYP has locations in every country on your bucket
list, from Berlin to Barcelona, New York City to Sao Paulo and of course, the
city of superlatives, Dubai. Each TRYP hotel is nestled in the heart of the
city, giving you easy access to downtown hubs, for a rich and authentic
experience. Business travelers will revel in our comfortable settings and
plentiful amenities, and families will delight in many of our convenient
facilities and offers. All our guests will enjoy their way into the city's
best kept secrets and more.

Our passion for our guests is equal to our passion for our cities. Our global
locations put you at the fore of the urban scene, while our local and
connected TRYPSTERS guide you to unique and memorable experiences - from great
local cuisine to fabulous nights in the town. We want to wine you, dine you,
relax you, and connect you.

Our Hotel - TRYP by Wyndham Dubai


With ‎650 guest rooms and suites, the four-star TRYP by Wyndham Dubai is
currently the largest TRYP by Wyndham hotel in the world! Centrally located in
Al Barsha Heights formerly known as TECOM, the hotel will be within easy reach
of popular attractions including the Mall of the Emirates, Palm Jumeirah and
the Expo ‎2020 site. Hotel facilities include NEST, one of the world's first
fully integrated co-working spaces within a worldwide branded hotel, which
offers both shared and private meeting and event areas, rentable desks, and
various networking opportunities. The hotel also features a spa, gymnasium,
outdoor pool and a wide variety of food and beverage outlets including a
coffee shop, club lounge, an International all-day dining restaurant, a
Mediterranean Restaurant and lounge, and an authentic Spanish Taberna.

Work Culture and Benefits

Embark on a rewarding career with TRYP by Wyndham Dubai where you will be
supported throughout your professional journey with tailored learning
opportunities and development training. We are committed to providing a
nurturing environment where all of our team members can explore personal and
professional development opportunities throughout their tenure with us. We
offer a variety of leadership training, mentoring opportunities, and
educational support to continually foster a culture of diversity and
inclusion.
We are committed to attracting, motivating, and retaining talented team
members who align with our company 's core values. We are proud to reward our
team members with comprehensive benefit programs and resources which include:
return air tickets to home destination, uniform and laundry services,
accommodation and recreation facilities, medical coverage and life insurance,
transportation, duty meals, colleague discount in our F&B outlets and reduced
hotel rates, enhanced employee rewards program, team bonding and engagement
events, employee health and wellness activities.
Job Description:
* Must possess outstanding guest services skills, professional presentation, and sophisticated communication skills.
* Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
* Answers the telephone as per TRYP Standard.
* Responds promptly and politely to any requests from guests. Details to be logged in the logbook and convey the same to relevant colleagues.
* To review logbooks for special requests and instructions.
* To keep track of all room status: OOO, OOS, VC, OCC, VD & Q-rooms.
* To update room status whenever required.
* To coordinate VIP rooms, make-up rooms and rush rooms.
* Liaise with Front Office, Guest Relations and Team Leaders regarding VIP arrivals and special guest requests.
* To liaise with the Guest services department in organizing of babysitter requests.
* To ensure all guest requests special/extra items and services are delivered to the rooms promptly.
* To keep a track of critical situations such as back-to-back rooms, coordinate with relevant Supervisors and Guest services personnel.
* To ensure all movements of rooms colleagues are recorded in the daily allocation sheet.
* Ensures throughout the day that rooms are regularly updated to the correct status.
* To monitor the issuance of various keys: Master keys, Floor master keys, Pantry keys and mobile phones.
* Distributes keys to housekeeping attendants in timely manner of their shifts.
* Receives worksheets and keys from housekeeping attendants at the end of their shift.
* Checks the key cabinet at the end of each shift to ensure that all keys allocated to housekeeping are accounted for, as well as mobile phones.
* To ensure that the notice board is always updated correctly.
* To ensure show rooms are always available.
* To coordinate with the Supervisors and ensure that the current room statuses are always updated in the system.
* To inform Security of any emergencies brought to Housekeeping attention.
* To report any unusual incidents, complaints, unauthorized persons in rooms and any sick or irregular behaviour of guests or colleagues to the housekeeping senior on duty.
* To update and maintain the daily mobile phone tracking sheet accurately.
* To liaise with the Engineering Supervisors and action the critical maintenance in rooms and public areas.
* To update and maintain the daily and long pending maintenance files accurately.
Desired Skill & Expertise:
* At least ‎1- ‎2 years of experience in a similar role at a ‎4/‎5* property.
* Excellent communication skills in English.
* Knowledge of Opera. Strong Computer skills, Microsoft Office.
* Passion for delivering exceptional levels of guest service.
* A warm personality and positive work attitude.
* Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.