Housekeeping Supervisor

Overview:
Comprising of The First Group's award-winning hotels and restaurants, The
First Collection is an innovative lifestyle brand offering exciting
hospitality services and unforgettable dining experiences.
The First Collection's portfolio of five operational hotels are renowned for
their world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city, and is owned and managed by The First Collection. Bringing to the
market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.
The First Collection's restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars features a dynamic mix of homegrown
brands and recognised International franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations.
With ambitious growth plans in the years ahead, The First Collection will be
opening numerous upper scale hotels and a series of dining concepts throughout
Dubai.
Job Description:
Responsible for the operational efficiency of all housekeeping areas and the
service delivery of those areas within budgeted guidelines.
*
Ensure the daily cleaning and maintenance of all in and outdoor public areas
of the hotel is carried out in a timely and efficient manner.
* Ensure daily briefing with the team to ensure the team has all the updated and correct information to carry out their duties.
* Ensure all departmental tools and equipment are maintained and functioning properly.
* Ensure the inspections of all the hotel areas to ensure that the standards of cleanliness are kept.
* Ensure all maintenance complaints are followed through until completion.
* Keep the Housekeeping Manager/Head Housekeeper informed about any guest complain, property damages or pending maintenance etc.
* Maintain current and thorough knowledge of all housekeeping systems.
* Open and close the shift and ensure effective shift hand over.
* Distribution and collection of keys.
* Management of all incoming and outgoing calls.
* Perform Room allocations.
* Perform Room inspections.
* Liaise with Front Office for guest and hotel requirements.
* Maintain adequate stock levels and conduct OS&E inventory on monthly basis.
Desired Skill & Expertise:
* Minimum ‎2 years experience in the same role in a ‎4/‎5* hotel.
* Friendly, polite, and courteous nature.
* Ability to work cohesively with fellow colleagues as part of a team.
* Ability to work well under pressure in a fast paced environment.
* Flexibility to respond to a range of various work situations.