Quality Supervisor

Danzas AEI Emirates L.L.C. is a joint venture between Al Tayer Group and
DHL Global Forwarding. It 's the market leader in Freight Forwarding and
Logistics in Dubai.

The brand name is taken from the original Danzas Company, now rebranded as DHL
Global Forwarding, which was established in ‎1815 by Louis Danzas. In the UAE,
Al Tayer Group started the logistics business in ‎1989, later rebranding as
Danzas AEI Emirates. The company has grown from strength to strength to become
the leading logistics provider in Dubai and the Northern Emirates.

With a workforce of ‎1,200 DHL Certified Logistics and Freight Forwarding
experts, Danzas puts its people front and center of everything, to ensure it
attracts, develops and retains the best team, executes the best operations,
delivers the best customer experience, and creates the best results for all
its customers and partners. It offers leading transportation solutions by Air,
Ocean, and Road. Danzas is the market leader in Customs Brokerage and has won
awards for smart freezone and clearance services. With warehouse capacity
exceeding ‎240,000 m2, no customer is too large or too small.

Connecting People. Improving Lives.
* Currently, we are looking for a passionate and energetic Quality Supervisor in the Contract Logistics Team. The position will ensure to manage the training activities done as well as the effectiveness of these activities. To ensure that documentation process are being done in accordance to the procedure

Key Responsibilities
* Implement proper documentation procedure and organize all the files in accordance to the DCC (Document Control Center) procedure.
* Provide the necessary improvements on the existing documentation process.
* Generate SOP concerning all documentation aspects.
* Monitoring the documentation process to see if it is being followed and implemented as indicated in the procedure.
* Develop training manuals and other materials that will be useful in the training sessions.
* Provide training plans and coordinate with the Quality Team. Check the effectiveness of training conducted through the QA data gathered.
* Monitoring the performance of the operators that undergo training and train them if they are not being effective.
* Analyzing the effectiveness of training given to the operatives and cross-train if necessary to function on different areas.
* Coordinating with the Quality Supervisor for any plans or problems encountered during the training period.
* Get involved in the customer claims received and use these scenarios as part of the training plan / programs.
* Provide summary report or progress report on the activities done.
* Ensure right parts in right condition are shipped to customer achieving
* Reducing overall claims from customers - ‎10% reduction against total lines shipped year on year
* Identify Continues Improvement Opportunities and Implement quality initiatives like Quality Walls etc., on time as per schedule.
* Timely Reports, tracking and monitoring team performance.
* Monitor and Ensure all claim types are closed within ‎30 calendar days.
Job Skills, Qualifications & Experience:
* University degree
* Experience in the logistics or production in a quality engineering function.
* Years of experience as DCC (Document Control Center) Staff or Trainor.
* Sound understanding of a quality management system, documentation procedure and training plans.
* Excellent communication/presentation skills together with exceptional analytical skills.
* Ability to work independently and also comfortable with team-based work structure.
* Excellent knowledge in MS office packages.
* Proven ability to work under pressure, and the ability to think strategically and creatively.
* Can suggest a lot of improvement in the aspect of training and documentation procedure
We offer:
* Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
* Possible further career development
* Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.

We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:
*
The largest global network with more than ~‎30,000 passionate employees
* The most efficient processes and fastest response times
* The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living
Responsibility

Danzas is an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, veteran status, and other legally
protected characteristics.