Overview:
Comprising of The First Group's award-winning hotels and restaurants, The
First Collection is an innovative lifestyle brand offering exciting
hospitality services and unforgettable dining experiences.
The First Collection's portfolio of five operational hotels are renowned for
their world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September 2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city, and is owned and managed by The First Collection. Bringing to the
market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.
The First Collection's restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars features a dynamic mix of homegrown
brands and recognised International franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations.
With ambitious growth plans in the years ahead , The First Collection will be
opening numerous upper scale hotels and a series of dining concepts throughout
Dubai.
Job Description:
* Greet, check-in, respond to requests and settle accounts while providing exceptional service.
* Take initiative to add a personalized experience.
* Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
* Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
* Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
* Maintain a structured filing system, as per CID and audit procedures requirements.
Desired Skill & Expertise:
* At least 1 year of experience as a front desk agent in a 5*property.
* Service focused personality is essential.
* Front Office computer literacy (e.g., OPERA, VICAS, etc.)
* Fluency in Arabic and English is a must; additional languages are a plus.
* Excellent organizational skills and attention to detail.
Overview: **Our Company - Wyndham Hotels & Resorts** Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the…
Overview: Comprising of The First Group's award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection's portfolio of five operational hotels are renowned for their world…
Overview: The First Group Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Gran…
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Overview: **Our Company - Wyndham Hotels & Resorts** Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the…
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