CID Agent

Posting Date Jun ‎02, ‎2022
Job Number ‎22091721
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Dubai International Financial Centre,
International Financial District Sheikh Zayed Road, Dubai, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

POSITION SUMMARY
Organize, confirm, process, and conduct all guest check-ins/check-outs,
reservations, and cancellations. Activate and file room keys. Print, fold, and
deliver folios and other items to rooms. Research and resolve disputed
charges. Manage daily room inventory and alternative accommodations list.
Operate telephone switchboard station and fax machine. Process all guest
requests and relay messages. Gather, summarize, and utilize information about
the property and the surrounding area amenities, including special events and
activities. Maintain updated resource materials on all vendors and information
to accommodate guest requests. Activate voice mail system. Test communications
equipment. Update and distribute property telephone directories to staff.
Maintain/run reports on all guests/groups/VIPs and their requests. Dispatch
bell staff or valet staff as needed. Print and audit customer bills for
Express Checkout purposes.

Assist management in hiring, training, scheduling, evaluating, motivating and
coaching employees; serve as a role model. Follow all company policies and
procedures; report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications; maintain confidentiality of
proprietary information; protect company assets. Address guests' service
needs; assist individuals with disabilities. Speak with others using clear and
professional language; answer telephones using appropriate etiquette. Support
all co-workers and treat them with dignity and respect. Identify and recommend
new ways to increase organizational efficiency, productivity, quality, safety,
and/or cost-savings. Visually inspect tools, equipment, or machines. Enter and
locate information using computers and/or POS systems. Move, lift, carry,
push, pull, and place objects weighing less than or equal to ‎10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Arabic reading, writing and speaking is a must have requirement.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.