UAE National Call Centre Agent

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.
JOB PURPOSE:
To deal with enquiries by using different channels, phone and emails. Got the
Accurate Information right to the customer. Support the branches by increasing
the number of OTB 's and Constantly strived to make the Entire Sales,
Purchases and Aftersales experience easy and simple for the Customers.

Job Description :

• Had quick access to the Customer Requirements by phone or email with strong communication skills. Fulfils requests by clarifying desired information; completing transactions; forwarding requests


• Generate business value in the form of Sales and after sales Opportunities


• Improve customer engagement when interacting with the CEC


• Deliver a seamless and efficient interaction for every customer


• Occupancy and productivity of total of ‎8 working hours

QUALIFICATIONS, EXPERIENCE, & SKILLS REQUIRED :

Minimum Qualifications and Knowledge: High School Graduate

Minimum Experience:

Job-Specific Competencies:
* MS Office - especially MS Excel
* Excellent negotiation and analytical skills
* Excellent communication and interpersonal skills
* Customer orientated, with decision making and problem-solving abilities
* Proficiency with computers and strong typing skills.
* Ability to speak multiple languages - bilingual (Arabic/ English)

Behavioural Competencies:

• Ability to deal with customers


• Capability to work under pressure - able to withstand high levels of stress


• Well organized and able to multi task and handle multiple stakeholder requirements


• Persuasive and results oriented


• Demonstrated Fairness, Honesty and Transparency in every Interaction with our Customers.

We're here to provide excellent service but a little help from you can ensure
a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.