Student Services Officer

About UOWD

The University of Wollongong in Dubai (UOWD) is one of the region's oldest,
most prestigious and forward-thinking tertiary institutions. Our curriculum
and teaching practices reflect those of UOW Australia, which constantly ranks
among the top ‎2% of universities worldwide, and are nationally and
internationally recognized. Our continuous efforts in providing an education
of world-class standards, are evident in our longstanding ranking in graduate
employability and also the reason why our graduates are highly sought after by
employers.
UOWD is truly a dynamic and diverse institution that offers a broad spectrum
of programs in Business, Engineering, Information Sciences as well as Arts,
Media and Humanities, aiming to develop graduates who are ethical, agile,
technologically literate and ready for multicultural workplaces. Our programs
are relevant and industry related with a strong focus on encouraging creative
and critical thinking, problem-solving and the development of unique
leadership skill sets.
Position

The SEDO Services is responsible for the University's administration and
policy implementation related to undergraduate and postgraduate (coursework
and research) students. The team ensures that students are administered
according to the academic and administrative guidelines and that the
administration of students complies with all policies and procedures of the
University and works towards improving customer service for students and all
key stakeholders.
The position of Registry Officer is a key customer service position for the
University. Its role is to support the University by completing a range of
student administrative tasks which can include student enrolment, scholarship
administration, visa compliance matters and graduation checking. In all tasks
this position requires the ability to comprehend and effectively communicate
University policies, procedures and concepts to the variety of clients. In
addition, each Registry officer must assist with student orientation and
enrolment, records management and provide 'back-up' for other Registry
officers as required.
Education and Experience

Essential :
* Relevant tertiary qualification or an equivalent combination of relevant work experience and/or education/training
* Minimum ‎2 years' experience in a University setting
* Experience in an administration environment processing a large volume of requests
* Knowledge and experience in using a variety of database systems and student information software packages.
Knowledge and Skills

Essential
* Provision of superior customer service and problem-solving skills.
* Excellent written and verbal communication skills.
* Demonstrated attention to detail that relates to the timely, accurate processing of student administration requests.
* Capable of working in a complex environment, with multiple stakeholders and the requirement to adhere to policies, procedures and rules.
* Knowledge of MS Office programs.
* Demonstrated teamwork skills and the ability to operate in an interdependent office environment