Business Support Manager

Job Purpose: The Business Support team is part of the Destination Management
Department under dnata Travel Group. This department includes multiple brands:
Arabian Adventures, priohub, My City Expert and City Sightseeing. Each brand
has its own purpose, but one common goal is to become the go to partner of
choice for in-destination products and services offered in UAE and GCC. The
Business Support function is the backbone of the business. They arm the brands
with the tools they need to succeed. Spanning across multiple areas of the
business and supporting multiple brands the team is required to work at a
strategic and technical level simultaneously. The job holder is responsible
for leading the Business Support team and is accountable for the successful
delivery of its portfolio which includes: - Management of Strategic cross-
functional projects - Business Improvement and Efficiency - Product Innovation
and Devlopemnet - Operational Forecasting & Planning - Data analysis and
Business Intelligence - Safety, Sustainability & Quality - Training &
Development Acountabilities The job holder is responsible for identifying and
implementing cost containment and business improvement initiatives related to
the Destination Management portfolio through the continual review and analysis
of operational practices identifying more efficient and productive processes
and procedures. The job holder will represent the Destination Management
business unit in enterprise-wide projects or change initiatives to ensure
effective business unit contribution and that the interests and requirements
of the business are properly considered. As a member of the dnata Management
Team champion a culture of open communication, clear direction,
accountability, collaboration and performance management to deliver against
the one dnata vision mission and values. Define performance objectives for
direct reports and cascade performance objectives for implementation at all
levels in the Business Support structure. Set and monitor development plans
for direct reports; identify improvement areas requiring formal intervention
and training both on an individual and department basis. Accountabilities
related to key functions: The Job holder will have specialist leading each of
these verticals reporting directly to them. Business Improvement and
Efficiency - Drive the programme for delivery of strategic and cross-
functional initiatives to drive the long-term success and profitability of the
DMC brands. - Manage strategic projects across DMC brands to drive
productivity and continuous improvement. - Maintain, update, and monitor the
projects plan to account for changing requirements of the business. Ensure
completion of a financially sound business cases to support all
recommendations. Product Innovation and Devlopemnet - Lead the design and
implementation of new product and service strategies for the product portfolio
of Arabian Adventures, in line with the overall Arabian Adventures strategy. -
The role holder is responsible to oversee all stages of the product lifecycle
- creation, pricing, validation, launch and evaluation. Operational
Forecasting & Planning - Accountable to deliver an effective resource planning
and rostering tools for the key Destination Management operational manpower
and equipment. Data analysis and Business Intelligence - Ensure proper
architecture for data, perform assessment on all reporting requirements and
develop long term strategy for various reporting solutions. - Analise data to
provide insights to support business decision-making for commercial and
operational teams. - Supervise efficient working of all Business Intelligence
projects and ensure appropriate tests are done to maintain data integrity.
Safety, Sustainability & Quality - Oversee the development and ensure the
implementation of HSE policies and procedures in line with the Group standards
and policies. - Ensure the implementation of environmental and sustainability
projects and quality assurance framework across Destination Management brands,
with effective monitoring of compliance. Training & Development - Oversee the
development and delivery of learning programs to a multicultural audience of
DMC employees which are aligned to the brands customer service standards and
product quality. - Assess training effectiveness via agreed metrics and
reporting.
Qualifications & Experience: Qualifications - Undergraduate/Bachelor or
Honours degree (‎12+‎3) in a Commercial/Business discipline. - MBA and Project
Management qualification desirable. Skills & Experience We are looking for
resilience and agility - people who are committed to what they do and who
always stay curious, ask questions, come up with solutions and never stop
learning. You are - Passionate about making a difference and driving ideas
forward - A strategic thinker, not only looking to solve the immediate
problem, but long-term improvement - A people person with fantastic
communications skills. You're not afraid to reach out to strangers and build
relationships quickly - Exceptional at planning, organizing, prioritizing, and
multi-tasking. You do your best under pressure and keep making progress -
Commercially astute, have a keen business sense with the ability to identify
opportunities to improve revenue and profits - You are experienced in problem
solving and comfortable with making decisions and leading a team - You are
creative, flexible, quick to adapt, and not afraid of trying out new
strategies to get results - Project management is one of your strongest areas
- Travel industry knowledge or experience in Travel Operations, Qualification
on Lean, Six Sigma, and other process mapping tools are an advantage
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.