Assistant Manager - Maintenance

Kitopi is the world's leading tech-powered multi-brand restaurant. With a
mission to satisfy the world's appetite, Kitopi operates a portfolio of both
invested and franchised F&B brands, serving as enablers in the food market by
helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January ‎2018, Kitopi has grown to become one of the
greatest success stories in the cloud kitchen and food tech space. In July
‎2021, Kitopi announced its $‎415 million Series C funding round, led by the
world's largest technology-focused investment fund, Softbank Group Corp's
Vision Fund ‎2. This investment catapulted Kitopi to the prestigious Unicorn
status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi's growth has been largely fueled by
its innovative and scalable software solutions. Kitopi's kitchens are powered
by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite
of applications that optimizes cloud kitchen operations in real-time. As part
of its growth roadmap, technological innovation, data science, artificial
intelligence, and robotics will take center stage as Kitopi continues to
reinvent the food industry as we know it today.

With over ‎4,000 employees, Kitopi currently operates ‎200+ locations across the
UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow,
Poland, and its global customer experience center in Dubai, UAE.

As our Facilities Manager, you will be responsible for all the maintenance
operations for all the kitchen facilities & other properties including
periodic preventative & corrective maintenance for kitchen equipment, MEP, and
civil.

What You'll Do

• Ensure the overall preventive, corrective, routine and emergency maintenance works are carried out for all the kitchens & other facilities.


• Oversee, schedule, coordinate, and perform maintenance and repair of kitchen equipment and other systems including , HVAC, fire alarm/fire fighting, plumbing, electrical, and building security.


• With team of supervisor, skilled workers & external service providers, carry out inspection of facilities on a regular basis to detect maintenance issues including civil, MEP, fire fighting/fire alarm, mainly kitchen equipment & HVAC system.


• Plan & organize Periodic Preventative maintenance schedule for all the civil & MEP services like kitchen equipment, HVAC, fire fighting/fire alarm, kitchen extract system, grease tarp, pest control, gas system etc.


• Execute the implementation of Annual Maintenance Contracts with external service provider & monitor their performance.


• Raise RFQs to external companies and subcontractors for rectification of maintenance issues, evaluate the prices compare to market.


• Ensure that all maintenance requests are attended to within the pre-defined SLA.


• Liaise and coordinate with various collaborators & stakeholders on maintenance issues.


• Supervise and manage the maintenance team ensuring the tasks assigned for all maintenance activities are carried out in an efficient manner.


• Engage and manage subcontractors and service providers ensuring that business disruptions are prevented.


• Oversee facility modifications, including obtaining estimates on required modification & equipment.


• Plan and coordinate internal moves and relocations; coordinate planning for upgrades to existing facilities & other stake holders, including the modification in redesigning of kitchen spaces to optimize the operations.


• Provide technical support and advice on resolving the maintenance issues.


• Security arrangement of the premises including ensuring the staff are aware of procedures on security and inform the facility team in case of any emergency.


• Ensure that all facilities are operated in compliance with all local regulations.


• Ensure good relationships are built with external service providers.


• Perform special projects and other responsibilities as assigned.

What We Look For

• A degree in engineering or similar having expertise in MEP specially in HVAC.


• ‎5+ years of experience as a Facility & Maintenance Manager managing a own team & external service provider.


• Should have strong experience in MEP mainly in HVAC system.


• Should have a valid UAE driving license.


• Self driven, proactive individual with passion for continuous learning with ability to work with minimum supervision.


• Must be able to multitask and meet established deadlines.


• Having knowledge of statutory regulations to ensure the compliance.


• Ability to manage facilities & maintenance of multiple large scale operational kitchens.


• Having knowledge of kitchen equipment maintenance will be value addition.
  Recruitment Process and Timeline
  First, you apply and let our recruiters review your profile. After reviewing,
  you will receive a link to book a meeting with a recruiter at your convenience
  to share more about yourself and for us to get to know you better. If you have
  been shortlisted, you will have the opportunity to meet our hiring managers.
  Depending on the scope of the role and the function, you may need to attend
  ‎2-‎3 rounds (which might include case study, role-play, trial, or live coding -
  this will be communicated to you in the initial conversation). Upon successful
  completion, your recruiter will get in touch with you to discuss the offer. We
  aim to take you through this process within ‎2-‎3 weeks.
  
  Benefits
  - Extensive learning opportunities - we offer many hard and soft skills
  training to help you improve and challenge yourself


• You'll have access to LinkedIn Learning, Coursera, and Mindvalley where you can choose over thousands of courses to satisfy your hunger for knowledge.


• You'll be involved in customized workshops run by Kitopi Academy


• You'll have a chance to work in an international, diverse, and inclusive environment


• You'll be part of one of the most caring communities out there.


• Finding a chance to become a shareowner with our ESOP plan


• Free and unlimited access to a nutritionist because we care about you


• No Dress Code!


• Extended maternity and parental leave


• The infamous team activities and social events are bursting with fun


• Inclusive Private Health Insurance


• Up to ‎50% discount from Kitopi brands


• ‎30 calendar days annual leave


• Work from anywhere policy
  
  So, what does it really mean to work at Kitopi?
  We are constantly striving to make Kitopi the best place to work in the world,
  by empowering you to be the best version of yourself every day. Our company
  values act as our guiding principles to help ensure that everyone feels safe,
  included, and like they truly belong.

Kitopi is an equal opportunity employer. While we currently operate in ‎6
countries, we are over ‎70 different nationalities of talented Kitopians. We
celebrate our rich diverse backgrounds, lifestyles, and cultures and have a ‎0
tolerance policy towards racism, bigotry, and hate. Please apply if you see a
position that makes your heart skip a beat and help us build a company where
we're all proud to work for.

Along with offices in all the markets we operate in, we also believe in a
"work from anywhere" policy - you get to choose the environment you operate in
because we believe this will help you deliver work you're proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate
humans who are on a mission together to satisfy the world's appetite.