Role Description:
Role Purpose:
The role is more than just a standalone occupation, the role is a part of the
sum, that make the entire customer journey an enhanced experience. The Role of
a Customer Service Officer in Zeman Awwal is an important one that will help
realize the aim of the project to ensure all the services and experiences are
realized for the Customers and key stakeholders. Your role will be to ensure
the delivery of smooth, efficient and consistent best practice of Customer
Service standards, by handling walk-in customers throughout their entire
journey and ensure their experience is unforgettable.
Role Details - Key Responsibilities and Accountabilities:
Qualifications & Experience
Qualifications/Education
* A minimum of high school degree, diploma or equivalent degree.
* Proficiency in English language is a must (written & spoken).
* Proficiency in Arabic language is a must (Emirati Dialect).
* Proficiency in using Microsoft Office applications.
Experience
* At least 1 year of customer service experience or in a customer-oriented role.
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