Guest Relations Manager

Overview:
The First Group Collection portfolio of five operational hotels is renowned
for its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opens in July. Bringing to
the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.

Nestled amid the alluring Dubai coastline, the latest addition to the
flourishing Soluna Beach Club scene from The First Group offers a contemporary
Mediterranean experience in the heart of The Palm Jumeirah. Catering to
residents and hotel guests alike, this vibrant family-friendly oasis boasts
endless sun-kissed beaches and glistening blue waters with a variety of chic
lounging areas offering sweeping views across the iconic skyline. With three
uniquely appointed restaurants Risen, ÉNAS Mediterranean Restaurant and our
Pool & Beach at Soluna Beach Club serving up an extensive menu of globally,
Mediterranean inspired cuisine, guests will discover a stylish haven set
against the backdrop of warm-hearted hospitality and sublime interiors.
Job Description:
Beach club prides itself on providing guests with an unrivalled and
distinctive lifestyle experience. The properties feature cutting-edge
architecture, and contemporary dining, creating an enhanced Beach Club
experience.Responsible for maintaining open lines of communication between
management, staff, guests and other guest relations team members from sister
locations, including receptionists and concierges.

In this context, the Guest Relations manager fulfils a vital job role in our
Organization, being responsible for the Hostess Team and for coordinating all
Reservations and Floor Planning together with the F&B Operations Manager. The
guest Relations manager is the first and the last person to be seen by the
customer, and therefore, plays a role of a Brand Ambassador at all times. In
this role, he/she will have several duties and responsibilities, such as but
not limited to:
* Carrying out training for new joiners on Beach Club brand & philosophy, as well as the resort facilities;
* Ensuring full attention, reception and best possible care given to every guest;
* Handling booking inquiries, correspondence and tracking for all the F&B outlets;
* Allocating the pre-booked tables & beds in the system;
* Supervising the hostesses' team, ensuring correct customer seating and specific guest requests;
* Providing information about the door policy, bed packages, promotions, upcoming events, menus, etc.
* Assisting with private events organization, informing the F&B team & taking the necessary steps to ensure no guests feel misinformed about changes made to the routine for private events;
* Participating in decoration and preparing the outlets for special events;
* Working closely with F&B Operations Manager, participating in the morning briefings and informing the teams about special occasions or reservations that require extra attention;
* Assisting the Marketing Team with Social Media content by filming stories and taking pictures from the venues and sharing them with the person in charge.
Desired Skill & Expertise:
* Have a minimum of ‎2+ years experience as a Guest Relations Manager in a ‎5* Property.
* Beachside Hotel and Resort experience could be a plus.
* Able to work under pressure and in a fast-paced environment.
* Able to communicate effectively with the team and deliver consistently.
* Team player with excellent planning and organizing skills