Company Description
We are far more than a worldwide leader. We are 280,000 women and men placing
people at the heart of what we do, and nurturing real passion for service and
achievement Joining Accor means embarking on a unique life journey to imagine
tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/
Job Description
* To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
* To personally greet and escort the guests rather than pointing out directions.
* To respect the privacy of the guests and the confidentiality of the information.
* To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
* To call the supervisor or manager for advice in serious cases or if an approval is required.
* To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
* To be aware of and to report all guest comments or complaints.
* To be aware of all VIPs visiting or staying in the hotel.
* To do a proper cashier closer and to ensure a complete handover between the shifts.
* To be aware of forged currency and travellers checks and to respect all the financial and audit procedures.
* To check the departure lists and to ensure check-out times are respected.
* To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
* To strictly respect the room keys and section keys handover procedures.
* To daily follow the checklists.
Qualifications
* 2 years guest service experience in a 5-star Hotel
* Fluency in written and spoken English
* Knowledge of front office application.
Additional Information
A wonderful hotel just 5 minutes away from Dubai Airport & 250 meter from
GGICO metro station.
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