Job Role / Function
Leisure/Travel/Tourism
Years of Experience
Unspecified
Career Level
Entry Level
Gender
Unspecified
Expiry date
30 Nov 2022
Job Description
* To know VIP guests arrivals and departures day / time (from Front Office daily report) in
* order to arrange farewell for departure VIP guests and welcoming escorting for arrival
* VIP guests
* To know from Fidelio System VIP guests arrivals at current day in order to check rooms,
* amenities, Welcome Letters (check if there is changes from previous day VIP report of
* arrival on current day to ensure that orders had been sent for all VIP guests)
* To update VIP guests report, check if all VIP guests from previous day arrived, be
* attentive with room change or no show
* To update VIP amenities refreshment sheet: add to refreshment sheet new VIP guests
* arrival on current day and make orders for the next day
* To update VIP Long Stay Guests report each day
* To check Birthdays for current day and next day; confirm with the guests regarding
* event, send message one day in advance, check in current day A La Cart Restaurants
* reservations if guest have special event in order to make birthday cake order
* To check in Orientation sheet; orientation for current day and next day; prepare all for
* conducting orientation (print Fact Sheets and check show rooms if required)
* To make room inspection for VIP guests arrivals; VIP amenities to be present in the
* room (according to the guests arrival time)
* To make every day the Courtesy Calls; all done calls (answer and no answers as well
* must be added in new sheet)
* To follow all orders and requests in GSC system
* To check turn down service at 19:00 each day (VIP guests rooms and regular guests -
* minimum 10 rooms per day)
* To prepare and send daily reports to resort's GM and HODs: VIP guests in house,
* Guests Comments Form, Courtesy Calls file, GSC system follow up sheet, Birthday
* sheet, Orientations, Room inspections, VIP Refreshment, Internet Reviews Track sheet
* To coordinate with Tour Leaders in regards to arranging info meetings
* To attend VIP Parties and GM dinners
* To check each meal (breakfast, lunch and dinner) due to the last updated Menu and
* Minimum Requirement Check list. To remain at the entrance of the restaurant in order to
* welcome the guests and assist with finding the table and escort the guests to the tables.
* To check restaurant and snack bars cleanliness, food refilling / presentation /
* temperature
* To print A la carte restaurants reports for current day. If there is urgent case in regards
* to reservation to contact F&B Manager in order to make additional reservation for the
* guests. To add to the list rooms from the logbook which has doubling up
* To check cleanliness of the Beach / Public Areas cleanliness in the round between
* 13:00-14:00. To check umbrellas, sun beds, mattresses condition, sand and volleyball
* field cleanliness
* To add in log book: Topic of the Day, Animation Show, Theme Night in International
* Restaurant of current day, orientations of current day and next day, occupancy, current
* day arrivals and departures time
* To conduct at the evening Electronic Questionnaire survey in assigned A la carte
* restaurants and International Restaurant
* Administration
* (in case if translation of native language is required)
* To upload daily reports to the INTRANET where required
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