Guest Service Executive

Guest Service Executive - (220000NU)

About Jumeirah & the Hotel
Jumeirah Group, a member of Dubai Holding, has been making a distinguished
impact on the global hospitality market for more than two decades with its
Stay Different™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah,
position service beyond expectations, elevated dining destinations and
surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of ‎23 properties across the
Middle East, Europe and Asia and employs over ‎8,000 colleagues, representing
over ‎106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its
operations to the next level of growth, it remains fully committed to
developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all
its practices, embracing a culture that celebrates diversity.
Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a
height of 321m. It is the world's most followed hotel on Instagram and has
been consistently voted the world's most luxurious hotel. Features include
nine restaurants and bars; in suite check-in and check-out; reception desks on
every floor; round-the-clock private butlers; use of the hotel's Rolls-Royce
fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana
space. The hotel's ‎202 luxury suites offer a rain shower, Jacuzzi and stunning
news of the Arabian Gulf.

About the Job :
An opportunity has arisen for a Guest Service Executive to join our Front
Office in Burj Al Arab Jumeirah.
The main duties and responsibilities of this role:
* Meet & greet guests coming to restaurants & banquet functions
* Offer full RAP (Towels/dates/rosewater) to all guests checking in
* Prepare fresh cold/hot towels
* Escort to suites while explaining all hotel facilities
* Do check-in procedures ensuring full registration & full payment
* Do desk in-in charge - cashiering & suite allocation
* Conduct Hotel Show Arounds
* Assist other rooms division departments when ever needed
* Ensure that s/he adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety
* Any other duties as may reasonably be requested by the management.

About you:
The ideal candidate for this position will have the following experience and
qualifications:
* High school graduate required
* Hotel school graduate or Front Office operations certificate holder or Front office cross training desired
* Previous guest relations experience in 5star hospitality industry or Experience in ‎5-star hotel front office
* High level of verbal and written English
* Other preferred languages: Arabic, Russian, Chinese, French, Spanish, German

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local
currency of the UAE. In addition, we offer generous F&B benefits, reduced
hotel rates across our properties globally, excellent leave and health care
package, flights home, accommodation, life insurance, functional incentives
and other employee benefits making the role attractive to high performers and
any applicant looking for a career with one of the most luxurious brands in
the hospitality industry.
Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: Front Office
Organization: Burj Al Arab [BAA]
Job Posting: Jun ‎14, ‎2022, ‎4:54:‎46 AM