Floor Supervisor (Housekeeping)

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Position: Floor Supervisor (Housekeeping) (Full time #‎537329)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
To ensure that all areas in the hotel are kept clean, well-maintained and
secure for all hotel guests and staff members. To check and inspect the hotel
rooms and corridors in order to guarantee highest levels of cleanliness,
attention to detail and to follow guest preferences. To train and coach room
attendants on SOPs, fire safety and chemical usage in order to ensure a safe
working environment and high-quality standards.


Responsibilities:



  • To carry out any additional duties requested by management, related to hotel operational activities.

  • Inspect, check and release hotel rooms for arrivals in accordance with set MO standards

  • Inspect and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time

  • Be aware of any maintenance issues and report them accordingly in REX

  • Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house

  • Create daily task sheets for room attendants with special projects and traces

  • Ensure that sign in and out policy is followed

  • Conduct daily briefings and trainings for room attendants

  • Monitor stock in pantries and act accordingly if refill is needed

  • Be aware of linen usage

  • Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee timely released for arrivals

  • Managing and overlook daily operation on assigned floors

  • Be aware of any OOS/OOO rooms in your respective area

  • Train, coach and motivate room attendants in order to achieve highest quality standards

  • Be customer focused

  • Always help the guests and anticipate their needs in advance

  • Recognise preferences and communicate them accordingly

  • Fulfil guest' needs or communicate them to the concerned department

  • Follow all MOQA, LQE, LQA, Forbes, FLHSS&E standards at all times

  • Respond to guest questions professionally, timely and with a smile

  • Handle guest complaints in a polite and professional manner

  • Take ownership of any guest complaints and follow up on the service recovery

  • Meet with guests in order to meet their expectations and to gather preferences

  • Provide guest assistance, direction and information as requested

  • Ability to work a flexible schedule to include early mornings, late nights, weekends and holidays

  • Well-groomed and articulate, professional appearance

  • Guide and help colleagues to grow and develop themselves

  • Teach and train staff on SOPs, safety and security and chemical usage

  • Ensure that all reports, task sheets, etc., are filed accordingly


Advertised: ‎21 Nov ‎2023 Arabian Standard Time
Applications close: ‎30 Dec ‎2023 Arabian Standard Time

ملخص الوظيفة

  • المُعلن : -
  • تاريخ الإعلان : 27/11/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

وظائف أخرى مثل هذه الوظيفة

دبي
29/04/2022

**Job Synopsis:** Train all new colleagues to the standards required by the hotel. Ensure that the standards and procedures are maintained by continuous on the job supervision, coaching and training of colleagues. Ensures that guest 's needs are anticipated at all times. **General Tasks and Respons…

دبي
12/07/2023

**Housekeeping Supervisor/Public Area Supervisor** Full time Four Seasons Resort Dubai at Jumeirah Beach The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- comp…

دبي
20/08/2023

**Position:** Floor Supervisor (Housekeeping) (Full time #536143) **Property / Office:** Mandarin Oriental Jumeira, Dubai **Location:** Dubai, United Arab Emirates **An ideal candidate must have previous experience in luxury hotel environment, in a supervisory role in housekeeping with the ab…

أبو ظبي
24/05/2022

**Position:** Housekeeping Floor Supervisor (Full time #529884) **Property / Office:** Emirates Palace, Abu Dhabi **Location:** Abu Dhabi, United Arab Emirates **Main Responsibilities** Housekeeping Floor Supervisor will perform the following tasks to the highest standards and as per LQE stan…

القاهرة
14/08/2022

About Four Seasons Hotels and Resorts: At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is t…

مدينة الكويت
14/08/2022

**Job Number** 22140697 **Job Category** Housekeeping & Laundry **Location** Residence Inn Kuwait City, Abdullah Saleh Almulla Street, Kuwait City, Kuwait, Kuwait VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION…

القاهرة
25/03/2023

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journ…

القاهرة
31/05/2023

Housekeeping Floor Supervisor Housekeeping Floor Supervisor **What will I be doing?** As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the followin…

مدينة الكويت
05/05/2022

Housekeeping Floor Supervisor **What will I be doing?** As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highes…

الأحمدي
22/02/2023

Housekeeping Floor Supervisor **What will I be doing?** As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standar…

Language: English