Reporting to the Omnichannel Project Manager, your main role will be to
support and maximize the client engagement plan by supporting communication
plan, cultivating a data mindset approach and promoting adoption of digital
tools to provide insights on client's journey and their various touchpoints
with the House.
CLIENT INTELLIGENCE & DATAS
Strong understanding of client data platform and client's aggregate
(segmentation, attachment) and being able to seek for insights in large data
model (excel client cube, export from Adobe) to analyze and identify client's
pattern: purchase behavior, journeys, reachability and translate into
comprehensive communications (mainly PowerPoint).
* Prepare monthly reports at market/boutique level
* Perform ad-hoc analysis (for budget, to support business cases, for specific insights)
* Act as a data-steward:
* Promoting safe practice in compliance with client data privacy principle
* Implementing solution to support database quality and integrity
* Reporting issues and suggesting improvements
CRM
* Follow & execute the client engagement plan based on business strategy: client communication plan (email, messaging, prints), and ROI on the clienteling actions (client targeting, collection launch, event attendance)
* Animate CRM communities sharing the upcoming client communication plan, CRM best practices, and tool evolutions
* Support the follow-up of Clienteling Objectives monthly, liaising will all the concerned teams for action plan to support boutiques in their achievement (training, IT, Marketing, Europe)
* Work closely with the team to ensure an omnichannel journey throughout the networks but also throughout the channels (Chanel.com, customer care…)
DIGITAL TOOLS
* Support all the deployment of clienteling digital tools in store liaising with training, operations, and IT & their evolution (update, feedback…)
* Gather needs from markets and share with Europe for further development upon business request (specific event, new feature…)
* Monitor KPIs & propose booster plan to maximize tools adoption & usage (from the team and the management)
* Regularly visit the boutiques CRM ambassadors to stay close from their needs in term of tools, reports
* Support ad-hoc initiatives from business teams linked to connected experiences or omnichannel digital tools.
MAIN SKILLS REQUIRED
* 2 to 3 years working experience
* Master Excel (advanced formula: MATCH, VLOOPKUP, INDEX, MATCH, PIVOT, DISTINCT COUNT) & Datas
* Strong Project & Digital mindset with an hands on approach
* With a retail & client mindset to be able to support the business teams in their daily missions
* Master Salesforce & Adobe campaign with good presentation skills
* First working experience within a Luxury is a strong plus
* Good communication skills & strong collaboration mindset
* Innovative & creative spirit be ready for new challenges and ideas in fast moving markets
As part of the CHANEL Middle-East & India team and reporting to the Omnichannel Project Manager, your main role will be to support the implementation of digital tools & data mindset to support the client engagement in each country. You will contribute to reinforce the client knowledge & the client …
**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT UAE IS LOOKING FOR A ENGAGEMENT EXECUTIVE - DUBAI, UAE** **FUNCTI…
## **DESCRIPTION** **Job Purpose:** The job holder is the one point contact for all customer complaints both Retail and Entity and is responsible for the investigation, resolution, learning, better practices, process changes to ensure non-recurrence of the complaint. The job holder is also the S…
Reference Code: 91558 # **Client Executive** Dubai, DU, AE Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Metiers from our boutiques to our workshops and corporate…
**Marsh McLennan** is seeking candidates for the following position based in the **Dubai** office: **Client Executive** ** What can you expect:** * A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment * To build and maintai…
Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world thro…
#### **13270-Digital Executive** **Experience:** 3-5 **Posted:** 31 Mar,2023 **Location:** United Arab Emirates Apply Now **Job Role:** Digital executive (Consultant) **Work Location:** Dubai ** Key Responsibilities & Accountabilities:** * Assist with the day-to-day execution of content uploa…
Reference Code: 71109 # **V.I.E - Client Engagement and Services Coordinator - Dubai** Dubai, DU, AE VIE The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Metiers from our bout…
Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchai…
Location: United Arab Emirates, Dubai, DIFC Full / Part time: Full time Permanent / Temporary: Permanent contract Corporate Title: AVP Reporting Line to: Chief Service Assistant - Wealth Management , Global South Asia Team Start Date: As soon as possible Client Service Executive, Global South Asia …