Reference Code: ‎91558

Client Executive

Dubai, DU, AE
Permanent
The story of Cartier is founded on audacity and passion. For more than ‎170
years we have embraced a bold, pioneering spirit that continues to inspire our
teams across all Metiers from our boutiques to our workshops and corporate
offices. Our ‎9000+ colleagues of ‎105 nationalities are united by a shared
independent spirit and commitment to excellence, striving to continuously
enrich our Maison's heritage by pushing the boundaries of creativity.

About us
Since ‎1847, Cartier is the reference in luxury and represents the symbol of
excellence thanks to its extraordinary know-how, powerful values, and unique
creativity.
Animated by a "pioneer spirit", our Maison is recognized as a "dream maker"
through a distinctive network all around the world which blends passion,
exquisite creations, hospitality, and generosity, to create and celebrate
memorable moments with each of our valuable guests.

Do you match this profile?
As a entrepreneurial and people person, striving for image excellence and
client engagement, your goal is to ensure Cartier's clients live exceptional
experiences and increase their engagement with the Maison. Your communication
skills will enable you to engage your stakeholders, where business
performance, client experience, loyalty and engagement are the main
priorities. You are navigating in a complex and ever-changing environment with
challenges to thrive in.

Covering a Maison with boutiques, point-of-sales, and digital presence in
several cities and on a large territory, your scope is vast and projects
multiple, you know how to prioritize and are excellent with your time & people
management.

What do we expect from you?
‎1. Strategy
✓ Contribute to the market's Communication, Marketing and Client strategy
leading many of the projects' local implementations.
✓ Contribute to the market's overall action plan creation.
✓ Keeps curious about competition and environment whilst documenting all
brands projects in your field of expertise.
✓ Contribute to the branding plan by iterating ideas for adapted local
communication, public relations programs, and client experiences journeys to
elevate the brand.
✓ May contributes to some of the business documentation of anything related to
your field of expertise, thanks to accurate budgeting forecast, supervision,
and feedback.
✓ Act as a local enabler towards local, regional, and international teams for
the local development or adaptation of global strategies and projects.

‎2. Clients ' expertise
✓ Contribute to the planning and implementation of action plans to locally
maximize clients' engagement and loyalty with the Maison.
✓ Manage the roll-out of all HTML campaigns at local level in line with
regional, international or local requirements after ensuring proper
localization, client segmentation and operational process.
✓ Support commercial teams to optimize their "‎1 to ‎1" or "‎1 to many" client-
telling actions to deepen relationships and client portfolios, with existing
and prospects.
✓ Propose and manage singular "‎1 to ‎1" client telling campaigns.
✓ Lead the roll-out of all client-telling programs or tools, from development,
to implementation, supervision, and feedback.
✓ Monitor CRM & client experience programs results across key metrics and use
learnings for program enhancement, refinement, and development actions.
✓ Co-construct with commercial teams and Managers, calendars of bespoke
animations for each market touchpoint as per objectives & budgets.
✓ Contribute to the elevation of market client insights with in-depth analysis
and programs aimed at creating a true customer centric mindset.
✓ Support commercial teams in the creation, planning and organization of
specific client treatments or activities.
✓ Coordinate the client selection for local, regional, or international events
whilst managing the invitation process, RSVP, and organization in co-
construction with local or regional teams.

‎2. Clients ' expertise
✓ Monitor client service performance and engage with relevant stakeholders in
actions to elevate overall experience.
✓ Support the development of all client service activities and propose actions
to optimize operations and service.
✓ Propose and support the roll-out and localization of new services or
policies for the market.
✓ Engage with regional and local team to enhance the local CS platform to
reduce lead times, improve quality of services and client satisfaction.
✓ Manages the complaints management process
✓ Ensure distribution and understanding of all new CS information and
guidelines.
✓ Develop the personalization services & its management.

Skills:
Functional depth in client strategies of meaningful scale.
✓ Expertise in creating compelling in-store experience for luxury consumers.
✓ Background in developing and managing customer acquisition, engagement, and
retention strategies.
✓ Strategic thinking.
✓ Intrapreneurial mindset with strong proactivity and creativity.
✓ Excellent communication, interpersonal, & organizational skills.
✓ Ability to adapt to changing and complex environment.
✓ Excellent analytical skills and understanding of retail productivity levers.
✓ Genuine values of inclusivity and trust.
✓ Results oriented.

JOB PROFILE (for recruitment purpose only)

Required experience:

• College degree is preferred in a related and applicable field.


• ‎2-‎5 years' experience in client departments.


• Client-facing experience is preferred.

Technical skills / abilities:

• Computer skills: enhanced knowledge of MS Word, Excel, PowerPoint

Requirements:
* Turkish & English language; French is a plus.
* Ability to work flexible hours with occasional travels in several countries.
* Ability to deal with people from all backgrounds.
* Willing to take on temporary new duties during colleagues' leave or absence.