Summary
Main Duties and Responsibilities
* To ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
* To ensure that the Outlet team projects a warm, professional and welcome image.
* To assist to ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
* To assist to ensure that employees also provide excellent service to internal customers in other departments as appropriate.
* To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
* To maintain positive guest and colleague interactions with good working relationships.
* To establish a rapport with guests maintaining good customer relationships.
* To personally verify that guests in the Outlet are receiving the best possible service
* To spend time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
* To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
* To report for duty punctually wearing the correct uniform and nametag at all times.
* To maintain a high standard of personal appearance and hygiene at all times.
* To maintain a good rapport and working relationship with staff in the outlet and all other departments.
* To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
* To fully support the Departmental Trainers function in the Department assigned.
* To undertake any reasonable tasks and secondary duties as assigned by the Assistant Hotel Manager.
* To respond to any changes in the restaurant function as dictated by the hotel.
* To project at all times a positive and motivated attitude and exercise self-control.
* To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
* To provide a courteous and professional service at all times.
* To attend all meetings as required by Executive Management.
* To maintain a strong and professional relationship with the relevant representatives from competitor hotels and other organizations.
Qualifications
Qualified candidates should possess strong and accurate communications skills
with a critical eye for detail. Able to handle fast paced international
environment where multi-tasking is essential. Must have working knowledge and
experience with Microsoft office products.
Company Description For travellers seeking freedom, independence and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comfo…
Company Description ** NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah** Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall and the largest fountain in the w…
Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description The Food & Beverage Manager is responsible for customer satisfaction, …
**_" The world is yours with Melia"_** Joining Melia is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big fa…
Food and Beverage Manager (7143) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and sur…
**Job Number** 23029704 **Job Category** Food and Beverage & Culinary **Location** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management…
An Assistant Food and Beverage Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. **What will I be doing?** As an Assistant Food and…
Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To function as the Business Manager and a Marketing Specialist for the Food and Beverage De…
An Assistant Food and Beverage Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. **What will I be doing?** As an Assistant Food and…
**Job Number** 23035150 **Job Category** Food and Beverage & Culinary **Location** Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type*…