Job Number 23035150
Job Category Food and Beverage & Culinary
Location Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street,
Sharjah, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or
exceeding financial goals.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
* 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
* Provides excellent customer service to all employees.
* Responds quickly and proactively to employee's concerns.
* Uses coaching skills throughout the property.
* Demonstrates self confidence, energy and enthusiasm.
* Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
* Provides excellent customer service.
* Responds quickly and proactively to guest's concerns.
* Understands the brand's service culture.
* Sets service expectations for all guests internally and externally.
* Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
* Follows up to ensure complaints have been addressed to the guest's satisfaction.
* Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
* Complies with all corporate accounting procedures.
* Assists GM as needed with annual Quality audit.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global
community. We've been a place to gather and connect since 1937. At Sheraton,
associates create a sense of belonging in more than 400 communities around the
world. We welcome guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest
experiences, we encourage you to explore your next career opportunity with
Sheraton.
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