Welcome Ambassador

Job Number ‎23214226
Job Category Rooms & Guest Services Operations
Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates,
United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities, services,
and hours of operation, and local areas of interest and activities. Identify
and explain room features to guests (e.g., use of room key, mini-bar, ice and
vending areas, in-room safe, valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles,
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g., taxi cab, shuttle bus,
limousine/sedan service) for guests/visitors, and record advance
transportation request as needed. Communicate parking procedures to
guests/visitors.

Follow all company policies and procedures, and report accidents, injuries,
and unsafe work conditions to manager. Maintain awareness of undesirable
persons on property premises. Ensure uniform and personal appearance are clean
and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests, anticipate and address guests ' service
needs, assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Comply with quality assurance expectations
and standards. Read and visually verify information in a variety of formats
(e.g., small print). Move at a speed required to respond to work situations
(e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to ‎50 pounds without assistance and objects
weighing in excess of ‎75 pounds with assistance. Move over sloping, uneven, or
slippery surfaces as well as up and down stairs and/or service ramps. Reach
overhead and below the knees, including bending, twisting, pulling, and
stooping. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Safety and Security
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Maintain awareness of suspicious persons on property premises.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures
* Protect the privacy and security of guests and coworkers.
* Maintain confidentiality of proprietary materials and information.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Follow company and department policies and procedures.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Full compliance with Marriott policies and procedures.
* Adhere to International Summary Risk Assessment and Control Self-Assessment Audits.
Guest Relations
* Address guests' service needs in a professional, positive, and timely manner.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
* Thank guests with genuine appreciation and provide a fond farewell.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Assist other employees to ensure proper coverage and prompt guest service.
Communication
* Speak to guests and co-workers using clear, appropriate and professional language.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
* Talk with and listen to other employees to effectively exchange information.
* Answer telephones using appropriate etiquette including answering the phone within ‎3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
* Support all co-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
* Comply with quality assurance expectations and standards.
Physical Tasks
* Read and visually verify information in a variety of formats (e.g., small print).
* Move at a speed required to respond to work situations (e.g., run, walk, jog).
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to ‎50 pounds without assistance and objects weighing in excess of ‎75 pounds with assistance.
* Move over sloping, uneven, or slippery surfaces.
* Move up and down stairs and/or service ramps.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Greet/Escort Guests
* Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
* Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.

CRITICAL COMPETENCIES

Interpersonal Skills
* Customer Service Orientation
* Team Work
* Diversity Relations
* Interpersonal Skills

Communications
* Communication
* Listening
* English Language Proficiency

Personal Attributes
* Presentation
* Positive Demeanor
* Dependability
* Integrity

Physical Abilities
* Proper Lifting Techniques
* Physical Strength

PREFERRED QUALIFICATIONS

Education
High school diploma/G.E.D. equivalent

Related Work Experience
No related work experience is required

Supervisory Experience
No supervisory experience is required

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to
experience life. We're here to open doors and open minds. We are constantly
inspired by new faces and new experiences. A tuned-in, up-for-anything spirit
is at our core and has made us renowned for reinventing the norms of luxury
around the globe. Whatever/Whenever is our culture and service philosophy that
brings our guests' passions to life. If you are original, innovative, and
always looking towards the future of what's possible, welcome to W Hotels. In
joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.