Functional Accountabilities:
* Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
* Is a source of information, help and assistance to all guests and colleagues
* Ensures that main driveway looks immaculately clean at all times
* Ensures that all guest are attended in time and avoiding potential complaints by acting pro-active and demonstrate a caring demeanour
* Ensures to alert management in case of unusual high business volume and/or guest complaints
* Ensure safe and secure working conditions for guests and colleagues
* Adhere to all standards for welcome and farewell procedures.
* To be aware of all fire prevention and safety regulations and procedures at all times
* To report all emergency calls immediately to the management
* Manages the arrivals of large coaches and stretch limousines
* Ensure that all guest luggage is handled swiftly and safely
* Ensure that standards are always maintained and improved at all times
* Any other duties as may be reasonably requested by the management
Qualifications and Experience:
Essential:
* Physical Fitness, must be able to stand for extended time
* Preferred previous experience as Doorman/Bell Attendant
* Handling guest complaints at highest service levels
* Dealing with high profile guests
* 2 years' experience in a five star hotel in the Middle East
* Knowledge of Dubai
* Secondary School degree/Diploma
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