Connectivity Centre Agent

Connectivity Centre Agent
(‎10498)

At One&Only, we exist to create joy for our guests through anticipation,
creativity, precision, empathy and warmth. We tailor every aspect of our
guests' stay to bring their dreams and desires to life. With an atmosphere
that's chic but wonderfully unstuffy™, and a team who are meticulous but warm,
we seek to exceed our guests' expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate
beach-front retreat where the wonders of modern Dubai meet the charms of old
Arabia. With abundant knowledge and generosity, we anticipate our guest's
every need and surpass expectations. Whether we are designing the perfect
family day out or arranging a romantic private dinner, we approach everything
with imagination to spark a sense of playfulness, discovery and adventure.
This is not simply our job, it's our passion.

With stunning resorts located across the globe and exciting expansion planned,
Kerzner International currently has a fantastic opportunity for a
Connectivity Centre Agent to join the One &Only team at The One &Only
The Palm Hotel in Dubai.
With the global growth of our brands, you will be responsible for handling all
calls, both internal and external in an efficient and courteous manner with
high personalized service and attention to detail, as per the standards of
One&Only. Project a favorable image of One&Only the Palm to the public via
telephonic interactions always. To assist in coordinating all guest requests
in a timely manner and ensure proper function of Call Center as the central
communication point of the Resort.
Agent anticipates the needs of guests, including prearrival journey and
executes all requests in a timely fashion. You will be instrumental in
creating an environment & executing service that is second to none by
consistently seeking opportunities to create everlasting memories and build
relationships.
Suitable candidate will be reporting directly to the Guest Experience Manager.
He/She must be highly qualified and must have at least ‎1-‎2 years' experience
in a similar role in an upscale luxury hospitality industry or five-star
hotels. He/She must have customer service & reservations background with
strong attention to details and analytical skills, must be able to work under
pressure and meet strict deadlines with excellent spoken and written
communication skills in English and/or another language. Computer literacy
including relevant software and experience in using an Opera system. Middle
East/GCC experience is an advantage.

At One &Only creating JOY is at the forefront of everything we do. If
you are the one to make every detail count & are bold to go beyond the
obvious in every task assigned with positive energy & have the passion to make
it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth
of our company, and that means we are committed to investing in you. Join a
team that is open-hearted, intuitive, generous, and spontaneous in spirit. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.