Arrival Centre Agent

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Please note that this is not an exhaustive list of everything that needs to be
done. Employees at Anantara World Islands always find new ways to look after
the business, their guests and associates. Within this, the key
responsibilities for this position are:
* Clearly understand the concept of arrival center being the one point of contact for guests.
* Ensure adherence to :
* Proper and prompt handling of calls
* Prompt handling of ll guest requests through FCS e-connect
* Message handling
* Compliance with request as per LAOP
* Usage of standard phraseology
* Ensure adherence to duty roster and is punctual.
* Ensure that that work areas, PABX are properly maintained and cleaned.
* Is updated of VIP/RSVP etc. and repeat guest list.
* Perform duties of guest services when necessary.
* Maintain order in arrival center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
* Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
* Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept.
* Ensure immediate transmission of invoices to the cashiers / front desk.
* Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition)
* Ensures that all guest requests are channelled correctly and followed upon effectively.
* Conduct courtesy calls to in-house guests to ensure follow up on requests.
* Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
* Complete all other shift duties as outlined on shift checklist.
* Assist in all the other areas of Front office as and when necessary, especially all Arrival Centre Agents are responsible to assist CID data related task during the absence of CID Agent.
* Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties.
* Follow procedure of shift handover between colleagues with regards to day to day operation.
* Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system.
* Update promptly and correctly all guest data in CID online system
* Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
* Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
* Develop and maintain a close and harmonious working relationship with all hotel departments.
* Participate in training programs for the Front Office Department as scheduled.
* Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented.
* Ensure that all correspondence are processed within the set times and handled correctly according to the procedures.
* Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.


Qualifications



  • A strong focus on customer service

  • Prior experience in hotel front office operations is preferred

  • Excellent communication skills; fluency in English is required

  • Be able to work shifts, weekends and public holidays

  • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred


Additional Information


Discover your potential as we strive to fulfill ours

ملخص الوظيفة

  • المُعلن : MINOR Hotels
  • تاريخ الإعلان : 16/06/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

دبي
16/06/2023

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopoli…

دبي
01/05/2022

_An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ ** __****_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._** _We are on a mi…

دبي
31/05/2022

* **Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone** **** * **Convert inbound enquiries into assessments or registrations.** **** * **Generate customer interest in the services and products by communicating all special o…

دبي
06/06/2022

**Posting Date** Jun 05, 2022 **Job Number** 22093087 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Post Office Box 26525, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocat…

دبي
08/06/2023

**Job Number** 23104679 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Managem…

دبي
13/01/2023

Experience Centre Agent (5525) Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Deser…

دبي
07/01/2023

* Exciting permanent opportunity * Great career progression opportunities ### **About Our Client** Our client is an internationally recognised and well respected Medical and Aesthetic Clinic based in Dubai. You will be welcomed into their friendly team as the Call Centre and Customer Se…

دبي
30/06/2023

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the busines…

دبي
25/08/2023

**Job Number** 23154119 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Managem…

دبي
30/11/2023

Connectivity Centre Agent (10498) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, …

Language: English