Job Purpose:
To plan, manage and lead the showroom sales to achieve sales target and to
ensure smooth, efficient and effective functioning of showroom.
Roles & Responsibilities:
* Communicate sales plan and targets to the sales team to achieve targets successfully.
* Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process.
* Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.
* Prepare stock requirement list for the month specifying make, model and number of vehicles for the approval of the Sales Manger.
* Interact regularly with the existing and prospective customers to establish profitable relationships and determine their present and future requirements.
* Maximise usage of demo's and monitor demo to sale ratio.
* Manage all aspects of the showroom to ensure high standards in the display, housekeeping and product information to convey the desired image of the brand and the Company.
* Monitor PDI process and ensure highest level of customer satisfaction People Management Roles and Responsibilities
* Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
Qualifications & Experience:
* Graduate in any discipline
* 5+ years experience in similar role
* Good knowledge of Automobile sales gained through formal training and work experience
* Full understanding of show room merchandising
* Dynamic and proactive personality
* Ability to lead, develop and motivate teams
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