Customer Service Advisor - Banking (Dubai )

Job Title:
Customer Service Advisor - Banking (Dubai )
Job Description
This position interfaces with customers via outbound/inbound calls, or through
the Internet for the purpose of servicing and selling of banking products and
services. This position is responsible for processing customer orders and
sales, providing/receiving information, selling client products/service, as
well as providing basic customer service support.

JOB PURPOSE

**To optimize productivity from an individual's capabilities, knowledge

and experience to increase the customer base and meet the bank targets by
effective & timely management of daily duties and paying attention to the
Banks policies, ethics and code of conduct.**

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

SALES & SERVICES
* To call customers and proactively service and sell the banks products/ Services to meet the assigned targets.
* To ensure realistic commitments are made to customers and render them excellent service to differentiate ourselves from the competition.
* Bring in quality customers to the bank, which leads to quality references thus ensuring each case is profitable to the bank.
* Ensure clean and healthy sourcing without resorting to quick-fix measures and fraudulent practices that may affect performance of the portfolio
* Daily Checking of submissions to manage better approval rates.

OPERATION, INTERNAL CHECKS AND CONTROLS
*
Conduct all sales and service activities within the risk and compliance
parameters as defined from time to time.
* Awareness of all policies and procedures issued in relation to Money Laundering preventions.
* Ensure compliance with these policies and procedures on an on-going basis.

CANDIDATE PROFILE

• Min. ‎1 year proven experience in customer service / telesales role within a bank / financial company.


• Fluent English speaker.


• Graduate and above preferred in any stream.


• Strong communication and Interpersonal skills.


• Target Oriented.


• Courteous with strong sales and customer service orientation.


• Strong negotiation skills required.


• Ability to effectively communicate in English, both written and verbally.


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.


• Presentable with a positive, proactive and professional approach.


• Tolerance for repetitive work in a fast-paced, high production work environment.


• Results driven, enthusiastic, attention to detail and dependable.


• Open to work ‎6 days a week + long hours, if required. (Mainly for achievement of individual monthly sales targets).

**

Disclaimer
The above statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, duties, and skills required of
personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified
applicants without regard to race, color, religion, gender, national origin,
age, sexual orientation, gender identity or expression, protected veteran
status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 ‎515, Dubai CommerCity
Language Requirements:
English (Required)
Time Type:
Full time
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