Customer Service Officer - Arabic speaking - Dubai

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Customer Service Officer - Dubai
‎10,000 - ‎14,000 AED + benefits
Must be living in the UAE and fluent Arabic


Our client is looking for a fluent Arabic speaking Customer Service Officer.
The successful candidate with be the initial contact for customers regarding
their services. It is essential you are fluent Arabic, strong communication
skills and have experience working in call centre or admin roles with high
volume calls.


The working weeks are on a rota basis and the hours will be 1pm - 9pm - this
will not change.


Duties Include:



  • Answer incoming calls and action responses to customer emails

  • Management of and resolution of customer complaints

  • Identify and escalate issues to supervisors

  • Provide product and service information to customers

  • Research required information using available resources

  • Research, identify, and resolve customer complaints using applicable software

  • Process static data update requests from customers

  • Lock and unlock access to the Bank's application for customers

  • Route calls to appropriate resources

  • Document all call information according to standard operating procedures

  • Recognise, document, & alert the management team of trends in customer calls

  • Follow up customer calls where necessary


YOU ARE


To be successful in this role you must be fluent Arabic, living in the UAE and
have admin or customer facing experience. Ideally call centre experience.


SKILLS


- Advanced Microsoft Office Suite skills- Excel / PowerPoint
* Highly proficient in analytical, written and verbal communications
* Team player
* Excellent organisational skills
* Be discreet with confidential information
* Personable, loyal, professional
* Flexibility in terms of shift coverage as the business grow


Requirements



  • ‎1-‎3 years of experience in a call centre environment preferably banking related

  • Fluent Arabic and living in the UAE

  • Knowledge of customer service practices and principles


Tiger is B Corp Certified. We are part of a global movement of businesses
committed to improving social and environmental conditions around the world.

ملخص الوظيفة

  • المُعلن : clearlysecretarialjobs.co.uk
  • تاريخ الإعلان : 10/05/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : 10,000 د.إ
  • الهاتف : -

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Language: English