Role & responsibilities:
We are looking for full-time Customer Service Advisors to be based in our
Dubai office.
This is an exciting and extraordinary opportunity to work within an
international team that has almost-obsessive dedication to excellence in
Customer Service.
As Customer Service Agent, you will be responsible for:
Online Customer support via several channels including phone, email, and
social media.
Support of sales by being aware of current trends, styles, and availability of
products.
Liaising with boutiques, logistics, and other partners to ensure up to date
delivery schedule.
Ensuring that exemplary levels of Customer service are displayed at all times
and our brand values are reflected in all interactions.
Being front line voice and ears of Farfetch.
Ideal candidate:
Has some luxury Customer Service background, whether on the shop floor or in
an online contact center.
Has excellent verbal and written communication skills in Arabic and English
(essential).
Possesses a genuine passion and confidence with the ability to deliver
dazzling world-class Customer service by phone and email.
Resourceful and able to work with limited supervision and able to use personal
initiative.
Positive, can-do attitude and approach to day-to-day challenges.
Self-assured with styling abilities to provide an individual service.
Available to work 45 hours a week and 2 days of weekend
Fluent in Arabic
Before Applying
Through your application, we want to understand the skills and experiences you
have that make you the perfect fit for this role and for FARFETCH. We 're
passionate about creating the conditions for Farfetchers to grow and develop
but we're also looking for people who can hit the ground running, so make sure
to apply for a position where you feel you can thrive.
About UOWD The University of Wollongong in Dubai (UOWD) is one of the region's oldest, most prestigious and forward-thinking tertiary institutions. Our curriculum and teaching practices reflect those of UOW Australia, which constantly ranks among the top 2% of universities worldwide, and are nat…
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