Guest Experience Executive- Dubai

Department: DWC

Location: Dubai

Reporting To: Front of House Manager

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Company Overview:
Join Jetex, an award-winning global leader in executive aviation with a unique
ecosystem of more than ‎35 locations around the world whose success always
springs from the engagement and talent of teams who create flexible, best-in-
class trip support solutions. The company provides exceptional private
terminals (FBOs), aircraft fueling, ground handling and global trip planning.
It caters to both owners and operators of business jets for corporate,
commercial, and personal air travel. With professions that span our entire
value chain-from trip planning to indulging passengers with exceptional
hospitality-Jetex offers a vast range of career opportunities around the
world. Committed to being an employer of choice, Jetex encourages employees to
pursue their aspirations thanks to concrete development and learning
opportunities, including personalized career itineraries, contribution to
entrepreneurial projects and other initiatives.

Department Overview:
DWC Hospitality specializes in providing luxury hospitality services to
clients. The department offers a wide range of services, including event
management, catering, and customers' handling. DWC Hospitality works with
clients to create bespoke experiences that cater to their specific needs and
preferences.

Job Purpose:
The Guest Experience Executive is responsible to provide high-quality service
to the FBO visitors and passengers as they enter the Terminal until they reach
the aircraft. The executive will be the first point of contact with all
customers and are therefore due to represent Jetex brand and image in an
elegant and seamless manner.

Duties & Accountabilities:
* Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
* Meet and greet clients and guests arriving to the FBO terminal.
* Manage passengers' documentation and custom requirement.
* Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.
* Handle customer complaints pleasantly and courteously.
* Compile and organize the flight details for the passengers scheduled to arrive the next day.
* Coordinate movement of passengers and luggage both outside and inside the FBO terminal.
* Assist in tasks during work event including exhibitions/shows.
* Complete any other duties assigned by Line Manager.
Compliance-related duties:
* Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
* The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.
Requirements:
Qualifications
* Bachelor's Degree or Official Certification
* Valid UAE license is required

Experience
* ‎2+ experience in the Hospitality industry, knowledge of another language is preferred

Skillset
* Fluent in English
* Intermediate IT skills (MS Office database management)

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