Guest Service Assistant

What's your passion? Whether you're into dancing, diving, or dominoes at IHG
we're interested in YOU. We love people who apply the same amount of care and
passion to their jobs as they do their hobbies - people who help us create
great hotels guests love.
Crowne Plaza Dubai Marina is the perfect location that completely
understands modern business travellers. Located in the cosmopolitan Dubai
Marina area, the ‎3,037 square-metre hotel is next to Dubai Marina Mall and
within walking distance of the picturesque pedestrian promenade, which borders
the waterway lined with vibrant cafes and restaurants.
With ‎273 stylish rooms and a convenient, prestigious location, you will find
Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable
leisure time; and will definitely enjoy a new hotel that has mastered the
balance between modernism of the business world and traditions of the Arabian
hospitality.
We are currently recruiting for a full time Guest Services Assistant to
join our enthusiastic team at Crowne Plaza Dubai Marina.
As a Guest Services Assistant you are responsible to provide professional and
customer focused service to our guests, ensuring their stay will become a
memorable experience and your role will include key responsibilities such as:
* Provide prompt, courteous and efficient service to all guests
* Achieve a high level of customer satisfaction through personalized service from arrival till departure
* Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
* Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
* Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
* Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
* Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
* Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Ideally, you'll have a minimum of ‎1 to ‎2 years' experience in the similar role
in a four or five-star hotel or comparable industry, ability to demonstrate
working with and engaging teams from different cultures, strong verbal and
written communication skills along with being quality oriented with focus on
details, high performance standards, able to multi-task & meet deadlines and
technical proficiency in related software preferable.
At IHG we are committed to developing our team and managing our talent and
would encourage internal as well as external candidates to apply for any of
our vacancies.
We passionately believe that it's our people who have brought us to where we
are today and our people that will help us grow. We celebrate diversity every
day. We welcome guests from every background and corner of the world, so we
want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally,
geographically, and personally. As part of the IHG family with more than ‎6,000
hotels in over ‎100 countries, the world is your oyster.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in
the world. With more than ‎420 hotels in diverse locations globally Crowne
Plaza is the perfect base to connect on business, pleasure or a blend of both.
We've thoughtfully designed our spaces to encourage, support and celebrate
great connections. We're also big on meetings and events, a trusted and valued
partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection.
Designed for humans not nameless guests or colleagues. Still professional but
touches guests on an emotional level. Where colleagues take their initiative
and use their personality because they make a crucial difference in the
guest's experience. The role of every colleague at Crowne Plaza is to create
memorable emotional connections and the job of every leader is to create an
environment where that can happen. Lets Go Further Together.