General Manager - Four Seasons Hotel Madinah

About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We
manage over ‎100 hotels and resorts and ‎44 private residences in ‎45 countries
around the world and growing . At Four Seasons, we are powered by people and
our culture enables everything we do.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us.
About Four Seasons Hotel Madinah:
Steps from the Prophet's Mosque, our Hotel will offer luxury accommodation for
the city's ‎1.5 million annual visitors. The new-build hotel will be located at
the heart of Madinah and steps from one of the most historic and significant
sites in the region: Al-Masjid an-Nabawi, also known as the Prophet's Mosque.
Madinah is also home to the Quba Mosque, which is regarded as the oldest
mosque in the world.
Four Seasons Hotel Madinah will feature ‎245 guest rooms and suites, two
restaurants, a tea lounge, expansive meeting and event space, a well-appointed
spa, fitness centre, barber shop and a curated collection of retail outlets.
The Role of General Manager:
We currently have an opportunity for a well-rounded and seasoned General
Manager to join our Four Seasons Hotel Madinah opening team!
Reporting into the Regional Vice President, you will take the lead in project
managing the opening of this incredible property. You will also be an active
team player in strengthening our Four Seasons Saudi Arabia collection;
creative in identifying opportunities to maximise development opportunities
within the collection.
Our General Manager will lead the operational team in delivering consistently
high service levels; ensuring our many return guests are warmly welcomed and
looked after. You will be responsible for the successful guest service
delivery for the hotel and will be an active part of the local community. You
will provide leadership and management for all hotel personnel, establish
plans of character, integrity and of quality, which results in the continued
life, growth and profitability of the business and take responsibility for the
health, safety and welfare of our hotel guests and employees.
Our Ideal General Manager candidate will have:
Hotel General Management experience, ideally with previous experience in Macca
or Madinah. Strong Rooms positioning with high turnover experience, opening
and project lead experience, sense of business development with strength in
new markets, and have a strong revenue and yield management background. To be
employed in Madinah you should have fluency in Arabic and English and be a
Muslim Faith Believer.
A dynamic and hands-on operational leader with a strong passion for people
development, have an entrepreneurial spirit, be a brand and guest ambassador
with the ability to challenge the norm and be solution oriented, and have an
innovative approach to creatively position the overall hotel product with a
strong focus on Rooms.
Ability to lead pre-opening and post-opening budgets, you will be a strong
project manager and visionary who can think big picture yet able to execute on
ideas and have a nimble mindset particularly in opening year to establish
operating procedures.
A seasoned leader with diplomacy and the ability to build strong relationships
with key stake holders inside and outside the resort (Owners, Community), the
ability to engage with ownership on strategies to increase revenues and
understand their needs and be able to draw a long-term vision for the hotel.
Strong finance/business acumen, an appreciation for luxury best-in-class to
deliver world class product and services and ensure infusion of local heritage
and culture in our product and service offerings. A driver of excellence in
service delivery and passionate about quality.
We are looking for a charismatic, nurturing, and inspiring leader of our team
who has passion for attracting and retaining local talent, supporting their
development and growth.
As General Manager, you will be the Cultural Advocate of the Golden Rule in
every employee action in your hotel; creating a great workplace for all great
people to deliver great experiences.
Four Seasons Hotels and Resorts can offer what many hospitality professionals
dream of; the opportunity to build a life-long career with global potential
and a real sense of pride in work well done . We look for talent who share the
Golden Rule - people who, by nature, believe in treating others as we would
have them treat us . As Four Seasons works towards phenomenal growth in the
next decade, our most valuable partners continue to be our talent, with whom
we have a strong relationship based on the Golden Rule. This relationship is
made tangible by the awards received year after year by Four Seasons on a
corporate level, as well as by our hotels, resorts and residences around the
world, making us an undisputed "employer of choice."