Company Description
With more than 160 sales and logistics facilities in over 70 countries, highly
efficient in-house production and more than 6,000 employees, the Doka Group is
one of the world's leading companies for developing, manufacturing and
distributing modern system formwork technology. Our strong and effective sales
organization gives construction firms all over the world swift access to
pathbreaking formwork solutions and services for all areas of cast-in-place
building construction.
To continue building our high level of service for our customers, the Doka
Group not only invests in its employees' professional and personal career
development but also sets great store by foresighted personnel planning.
Job Description
Are you passionate about Customer Service? Do you enjoy interacting with
people? And are you looking for a new, rewarding opportunity right now?
Brilliant! We are looking for an outspoken Receptionist cum Sales Support
to become part of our team. If you are looking to work for a reputed
international company within a multicultural team based in Dubai, then this
role is an exciting opportunity for you.
As our Receptionist, you are serving as the first point of contact for our
customers and clients, representing the organization and creating a positive
impression through their interactions. Additionally, you'll work closely with
our sales team, providing them with valuable support in their daily
activities. If you're ready to embrace this new professional opportunity, we
would love to have you on board with us.
Job Details
Reception
* Answer telephone calls, transfer and forward messages
* Greet, assist and direct visitors and clients
* Checking and segregating emails
* Register, copy, distribute and file all incoming faxes
* Monitor and order office and pantry supplies
* Allocation of pantry supplies
* Prepares office supplies for new joiners
* Sending and receiving documents through courier companies
* Take and arrange orders for lunch
* Arrange transport for guests/staff
* Prepare, scan, photocopy and file site reports
Sales Support
* File and maintain a log list of all LPO, order acknowledgement, online shop registration requests, NPS surveys, PQ requests and sales inquiries
* Send out order acknowledgment to clients
* Prepare reimbursement and expense claim forms
* Call clients to conduct customer satisfaction surveys/NPS and prepare a report out of the results
Qualifications
* Good knowledge of MS Office applications
* Previous experience as a receptionist/sales support
* Ideally: Qualification in Business Administration or related discipline
* Excellent customer service skills
* Friendly, patient character
* Confident, dynamic personality
* Good team player
* Good typing skills
* Ability to work unsupervised and under pressure
Additional Information
Years of Experience: 2-3 years
Qualifications: Bachelor's Degree or equivalent
Job Type : Full time
Location: Dubai, UAE
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