Franchise Hotel - Waiter/Waitress

About Us
JOIN ISHRAQ HOSPITALITY
Ishraq Hospitality, established in ‎2007, has been here for more than a decade
and by bringing our network of hotels together with a drive to nurture talent,
we are committed to provide our colleagues "A Place to Grow". We present
opportunities for them to build a career, gain valuable competencies and
skills through work experience, alongside some of the region's best hoteliers.
We believe in responsible business and treating colleagues well. That's why we
promote equal opportunity, diversity, and inclusion in our business; and
strive to help people progress.
Join and grow in one of our hotels: Crowne Plaza Dubai Deira, Crowne Plaza
Dubai Jumeirah, Holiday Inn Dubai Al Maktoum Airport, Staybridge Suites Dubai
Al Maktoum Airport, Holiday Inn Express Dubai Airport, Holiday Inn Express
Dubai Internet City, Holiday Inn Express Dubai Jumeirah, Holiday Inn Express
Dubai Safa Park.
https://ishraqhospitality.com/en/

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Your day to day**

JOB SCOPE:

Under the direction of the F &B Supervisor, serve food in accordance with
hotel policies and procedures and local hotel standards.

RELATIONSHIPS:

• Reports directly to the F &B Supervisors

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• Interacts and cooperate with Kitchen staff, F &B Colleagues and Stewarding staff.

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• Interacts with other departments as required

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  QUALIFICATIONS:

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• ‎1-year experience in the same role in an international hotel brand

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• Passionate about taking care of the guest

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• Fluent in English
  
  

What we need from you

DUTIES AND RESPONSIBILITIES:

• **Follow the service standards and procedures for the outlet with ease of process, gracious and responsiveness.
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• **Welcome and greet guests in a congenial manner.
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• **Take the food and beverage orders to the guests after helping them be seated.
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• **Assist the service attendant in times of heavy business.
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• **Takes all calls, reservations, maintains accurate information in the reservation book.
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• **Maintains the cleanliness of the reception area, freshness of the flowers set on the table and makes necessary requisitions.
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• **Update the guest history.
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• **Assist the head waiter in monitoring customer satisfaction.
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• **Distributes menu copies to the kitchen and cashier for special arrangements.
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• **Anticipate customer needs and to attend to this need towards customer satisfaction, promoting guest relations effectively.
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• **Report guest comments and complaints to the restaurant manager promptly and to handle complaints diplomatically.
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• **Performs other duties as maybe assigned to her by the Supervisor or Manager
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• Additional to the above-mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.
  

What we offer

We give our people everything they need to succeed. From a competitive
salary that rewards all your hard work to a wide range of benefits designed to
help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. We are an equal
opportunity employer and offer opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability. We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.