Front Office Operations:
i⤠Ensure timely response to all the telephone calls received at the front
desk and respond or transfer them appropriately ensuring highest levels of
customer care
i⤠Ensure front office reception area is ambiance is appropriately maintained
to comfort patients
Patient Registration:
i⤠Welcoming the patient to the facility and ensuring all of the patients
questions are responded with accuracy.
i⤠Carrying out the registration process to assist the patients for doctor
appointments, laboratory tests, radiology tests and any other services as
desired / required.
i⤠Ensuring registration documentation are complete to adhere to the
department policies and procedures
Patient / Patient Family Education:
i⤠Clearly communicate with the patient and family about the pre-procedure
requirements and steps involved
i⤠Educate the Patient / Patient Family on doctor's consultation / follow up
therapy or laboratory test procedures in line with the requirement of the
patients visit.
Health Insurance Procedures:
i⤠Ensure to follow the documentation process including the patient consent
form sign-off required for process healthcare insurance claims
i⤠Adhere to the protocol for acquiring approvals for certain - procedures /
tests or medication. Advice the patient about turnaround the usually required
by the insurance policy
i⤠Contact the patient to update when the approvals are received from the
Insurance, to enable the patients to visit for the required procedures or
tests.
i⤠Advice the concerned department - i.e. laboratory or pharmacy with the
updated details of the patients' insurance approvals.
i⤠Ensure that only approved insurance claims for testing or therapy are
being invoiced to enable generate barcodes for report documentation.
i⤠Coordinating with office assistants to ensure the request form for
diagnostic services / branch are being appropriately addressed.
* Preferably graduate of Nursing or with medical background.
Medical
Non Medical
Close Date
31/05/2023
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