Customer Service Front Office Agent

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

At Henkel, you can build on a strong legacy and leading positions in both
industrial and consumer businesses to reimagine and improve life every day. If
you love challenging the status quo, join our community of over ‎50,000
pioneers around the globe. Our teams at Henkel Adhesive Technologies help to
transform entire industries and provide our customers with a competitive
advantage through adhesives, sealants and functional coatings. With our
trusted brands, our cutting-edge technologies and our disruptive solutions,
you will have countless opportunities to explore new paths and develop your
skills. Grow within our future-led businesses, our diverse and vibrant culture
and find a place where you simply belong. All to leave your mark for more
sustainable growth.
Dare to make an impact?


YOUR ROLE



  • Acts as single point of contact for assigned customer portfolio.

  • Ensures all day-to-day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards.

  • Enforces successful execution of Daily Operations Cycle (improved End Customer Service Level performance and faster response to incidences).

  • Maintains and increases customer loyalty, by building relationships.


YOUR SKILLS



  • Background in Customer experience, customer retention, and customer satisfaction.

  • Customer service front office experience.

  • Knowledge in SAP Order Management Service Cloud and contact center.

  • More than five years of experience in customer communication role.
    Henkel is an equal opportunity employer. We look for a diverse team of
    individuals who possess different backgrounds, experiences, personalities and
    mindsets.
    JOB ID: ‎23056086
    Contract & Job type: Full Time, Regular
    Contact information for application-related questions:
    [email protected]
    Please do not use this email address for sending your application or CV. To
    apply, please click on the "Apply Now" button below. Applications sent via
    e-mail will not be accepted.

ملخص الوظيفة

  • المُعلن : Henkel AG
  • تاريخ الإعلان : 18/10/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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Language: English