Cashier-Food & Beverage Services

Job Number ‎23081982
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay,
Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY
Process all payment methods in accordance with Accounting procedures and
policies. Follow property control audit standards and cash handling procedures
(e.g., blind drops). Obtain assigned bank and ensure accuracy of contracted
monies, obtaining change required for expected business level, and keeping
bank secure at all times.
SCOPE / BUSINESS CONTEXT
•A Full Time position based at JW Marriott Marquis Dubai.
CANDIDATE PROFILE
Experience:
Minimum of ‎2-year experience of a similar position within a five star hotel
Skills and Knowledge
Able to work under pressure
Education or Certification
High School Diploma or equivalent
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to
the successful performance of the position:
Opening
Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.
Cash/Bank Handling
Process all payment methods in accordance with Accounting procedures and policies.
Follow property control audit standards and cash handling procedures (e.g., blind drops).
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Transport bank to/from assigned workstation, following security procedures.
Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
OTHER
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
* Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and
procedures
•Protect the privacy and security of guests and coworkers.
•Maintain confidentiality of proprietary materials and information.
•Ensure uniform, nametags, and personal appearance are clean, hygienic,
professional and in compliance with company policies and procedures.
•Protect company tools, equipment, machines, or other assets in accordance
with company policies and procedures.
•Perform other reasonable job duties as requested by Supervisors and
Management.
•Working hours as required to do your job but normally not less than ‎48 hours
per week.
Guest Relations
•Actively listen and respond positively to guest questions, concerns, and
requests using brand or property specific process (e.g., LEARN, JW Symphony of
Service) to resolve issues, delight, and build trust.
•Assist other employees to ensure proper coverage and prompt guest service.
•Anticipate guests' service needs, including asking questions of guests to
better understand their needs and watching/listening to guest preferences and
acting on them whenever possible.
•Address guests' service needs in a professional, positive, and timely manner.
•Engage guests in conversation regarding their stay, property services, and
area attractions/offerings.
•Thank guests with genuine appreciation and provide a fond farewell.
•Welcome and acknowledge each and every guest with a smile, eye contact, and a
friendly verbal greeting, using the guest's name when possible.
•Supply guests/residents with directions and information regarding property
amenities, services, and hours of operation, and local areas of interest and
activities.
Communication
•Answer telephones using appropriate etiquette including answering the phone
within ‎3 rings, answering with a smile in one's voice, using the callers'
name, transferring calls to appropriate person/department, requesting
permission before placing the caller on hold, taking and relaying messages,
and allowing the caller to end the call.
•Speak to guests and co-workers using clear, appropriate and professional
language.
•Talk with and listen to other employees to effectively exchange information.
Working with Others
•Support all co-workers and treat them with dignity and respect.
•Handle sensitive issues with employees and/or guests with tact, respect,
diplomacy, and confidentiality. Develop and maintain positive and productive
working relationships with other employees and departments.
•Partner with and assist others to promote an environment of teamwork and
achieve common goals.
Quality Assurance/Quality Improvement
•Comply with quality assurance expectations and standards, e.g. GuestVoice and
JW Marriott Brand Standard Audit.
Physical Tasks*
•Enter and locate work-related information using computers and/or point of
sale systems.
•Stand, sit, or walk for an extended period of time or for an entire work
shift.
•Read and visually verify information in a variety of formats (e.g., small
print).
•Move, lift, carry, push, pull, and place objects weighing less than or equal
to ‎10 pounds without assistance.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.