SYSTEM ANALYST

Job Purpose: Emirates SkyCargo is a world-class air cargo carrier, with a vast
network of destinations, cutting-edge facilities, and a focus on innovation,
efficiency, and sustainability. As a System Analyst, you will be leading the
functional analysis of assigned business areas through constant interaction
with the process owners and customers. You will provide process knowledge and
business analysis and inputs on process and systems improvements to the
information technology development teams (either internal or external) and
test, implement and organise the training of the tested systems across the
network. Below are the key responsibilities of the role: System Analyst ‎1.
Lead, influence and facilitate the requirement analysis, design review
meetings with the Process Owners to help the express systems providers
development team to understand and appreciate the business requirements and
improve user interface. You will manage the end user expectations from the
system prospective, and influence them on the changes/improvements to the
systems/processes. ‎2. Review, analyse and evaluate the documents produced by
the development team to ensure that the entire documents accurately reflect
all the business needs. Interact with the process owners, other regulatory
authorities and connected parties to review the same and co-ordinate with the
development team to address deviations. Will also be responsible to review and
sign off the BUCs produced by the consultants. ‎3. Oversee and facilitate the
testing of all enhancements and express systems produced by the development
team for the concerned business areas, to ensure that all the new systems are
comprehensively tested (including interface) and feedback is provided to the
development team ensuring the feedback is incorporated in the system. Ensure
all the bugs are fixed prior to rolling out the system to the network in a
qualitative manner. Coordinate and ensure testing is conducted among the key
outstation users as well. ‎4. Manage post cut over of new systems and
enhancements act as the system consultants to the users during the induction
period and provide functional support to comprehend the system and the
business logic. Act as the functional expert for the modifications and
enhancements to the system and prioritise them based on strategic business
drivers as opposed to individual staff or station needs. Generic ‎0. Research,
collate, analyse and document all the current and future business needs
(processes and systems) and the changes that are required in the business
process/systems by interacting with the concerned process owners, senior
management, regulatory authorities, other logistics partners and customers to
ensure that short and long term business requirements will be met by the
system. Identify and promote areas that offer cost saving, productivity gain
and/or maximising the use of the system. ‎0. Conduct a gap analysis to
identify, evaluate the current/future shortfalls and recommend the process
changes/solutions that are required in light of the system requirements to
satisfy the current and future business needs to ensure that the processes and
systems developed & delivered will be properly aligned. ‎0. Develop and educate
the systems providers' assigned team on the concerned business areas to help
them to understand the industry trends, changes in the business needs, short &
long term business objectives, etc. Facilitate and translate the business
requirements with the systems providers ensuring these are understood for
translation into systems requirements. Planning and Development ‎0. Define and
develop business requirements for technology and automation in collaboration
with the operations and express systems team. Ensure that business
requirements are analysed, challenged, understood and documented so that user
requirements and defined solutions meet business needs based on functional
fit, development time and cost. ‎1. Independently undertake projects/research
to evaluate and implement proposals received from various sources on
productivity. Provide professional guidance/coaching and analytical support to
the project/cross-functional team members in the application of methodology,
tools and techniques to be used during projects in order to ensure successful
achievement of continuous process improvement in all facets of the business.
‎2. Effectively contribute to the design & development of e-initiatives to
increase awareness of the electronic medium as a prominent channel for sales
and support implementation of promotional strategies to promote e-initiatives
as an approach for creating new levels of customer satisfaction. ‎3. Educate
and increase awareness across the business on the available and new tools,
techniques and methodologies, for continued effective collaboration and
leverage of available information to improve decision making in the day to day
operations.
Qualifications & Experience: To be considered for the role, you must meet the
below requirements: - Degree in Business Management/ Supply Chain management
or IT. - ‎5+ years of working experience in areas such as Air Cargo, logistics
and supply chains, operations, warehousing, freight forwarding etc., OR
experience as a business systems implementing revenue optimisation initiatives
or business systems based around information technology. - Ability to analyse
business requirements for systems and understanding the application systems
development life cycle including compliance with business process and SDLC
methodology. - Good understanding of all aspects/concepts of Cargo, logistics
and supply chains is useful but not critical. - Knowledge of Airline
revenue/finance accounting and in-depth knowledge of the current cargo systems
is useful but not critical. - Knowledge of new and emerging technologies like
RFID smart tags, GPS tracking. Knowledge of manufacturing, distribution,
shipping, demand and trends of commercial merchandise is useful but not
critical. At Emirates, we're committed to providing our employees with
opportunities to grow and develop in their careers. So if you're a skilled and
experienced Systems Analyst looking for a challenging and rewarding
opportunity, apply today and join our team!
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.