In line with both the Travel Retail Export strategies and F&B EMEA Travel
Retail Learning priorities, the ME TR learning partner defines, implements,
and analyzes learning journeys (online and offline) adapted to each audience
and airport of his area.
Identify learners' needs, develop and implement online and offline training
courses tailored to the different audiences
He/ she delivers Education initiatives for developing client-facing selling
staff reinforcing the CHANEL Differences at the POS and driving results. By
being connected to the field, the Trainer drives changes through inspiration,
role modeling and training.
TARGET AUDIENCE
CHANEL Beauty Confidants (> 130)
Promo Staff
MIDDLE EAST TR COUNTRY / AIRPORTS
UAE, Bahrain, Oman, Saudi Arabia, Qatar, Kuwait, Egypt, Lebanon, Jordan
2 Airports from TOP-10 EMEA rating (Dubai & Qatar)
YOUR TASKS
Trainer:
* Adapt & execute trainings on Hard skills (deep 3-axies expertise, services), Soft skills (empathy, art of emotional connection, art of questioning) and Brand Awareness (Brand Mission, Luxury Culture, Brand Culture, ect.)
* Actively participate in preparing and coordinating the Travel Retail Convention, Learning Events and TRSM meetings
* Support & Animate Trade activities & Kick-off meetings
* Support Travel Retail Sales Managers by assisting them with their training activities when needed
* Assesses training efficiency and provides suggestions to improve the impact and quality of the BC's learning experience.
Field Coach/Mentor:
* Create & propose Floor visits calendar reflects business needs & training strategy
* Set floor visit targets for individual & teams' improvement on:
* Services menu implementation with no compromise on quality (Fragrance, Skincare, MUA)
* Art of selling: cross-; link-; up- sell; slow-movers, top-sellers
* Art of relationship: story making, how to build loyalty to the Brand
* Beauty Confidant Posture
* Product Knowledge applied to the client profiles
* Inside Beauty KPI's
Partner for the business
* Promote and build a close relationship with the ME Sales and Marketing teams to become a key business partner and to ensure consistency throughout the 360º approach
* Prioritizes training initiatives to ensure relevance of the Annual Training calendar
* Report Learning Manager: learning & business training objectives before each training, training calendar, individual & teams feedback, coaching results after training & floor visits
EXPERIENCE AND QUALIFICATION
* Training and group animation experience (5 years)
* Cosmetics experience. Skin care expertise as a plus
* Language skills: English, French & Arabic as a plus
* Technology savvy and digital trend awareness
* Retail experience
SOFT SKILLS AND ABILITIES
* Interpersonal skills, empathy, and intercultural awareness
* Public speaking skills, ability to engage and inspire
* Curiosity, innovative mindset and adaptability to change, eagerness to learn
* Business and Performance oriented
* Story telling skills
* Ability to give and receive feedback
* Listening, interviewing, and coaching skills
* Self-awareness, self- confidence, and enthusiasm
* Aesthetically inclined (appreciation for art, beauty, luxury)
Permanent contract based in Dubai with a reporting to the Paris Staff.
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