Cafe Assistant

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role:

Maintains aspirational hospitality and fresh counter standards throughout the
trading day for customers and colleagues. Maintaining a safe and legal working
environment for customers and colleagues.

What you will do:-
Description of Accountability:

Maintains aspirational Hospitality and Fresh Counter standards throughout the
trading day for customers and colleagues

• Uses the Ready to Trade Checklist and product
  specification checklist to maintain opening Standards


• Ensures products are displayed according to visual
  display standards for opening and maintained at all time


• Implements principles of 'Clean As You Go' for kit, counters and seating areas


• Logs equipment failures in line with the checklist provided


• Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP


• Maintains a high level of personal and food hygiene at all times

Aware of sales targets and uses this information to drive additional sales

• Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.


• Seeks opportunity to promote deals and offers, up sell and offer perfect partner products


• Drives Units Per Transactions by ensuring correct products are in the right place and replenished


• Helps the customers to shop via the different options
  e.g. Cake orders, Take away service, Menu orders, Call
  and Collect (During Ramadan Only)


• Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable


• Understands what the point of difference is between M&S products and the equivalent products with other retailers


• Uses selling skills and in depth knowledge of products to personally drive sales

Replenishes products throughout the trading day

• Check stock reports for new and replenished lines and ensure they are displayed


• Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through Manual input of all checklist and timely submission to the admin team for input into the system


• Drives stock accuracy processes through stock counts, stock take, log system.


• Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count

Maintains a safe and legal working environment for customers and colleagues

• Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area


• Maintains the cold chain and frozen temperature requirements


• Ensures all legal ticketing process and decor within section is delivered to policy


• Delivers a safe working environment for both customers and colleagues


• Carries out price checking, actions red alerts.


• Maintains a high level of personal and food hygiene at all times


• Uses equipment in line with health and safety principles and training


• Takes responsibility for maintaining store equipment


• Has an awareness of potential hazards and takes appropriate action.

Required Skills to be successful:-

• The Cafe Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public. They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day. They should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, F&B, fast moving stock, etc. Most importantly they should be able to work as part of a team.


• Good verbal communication skills


• F&B hygiene knowledge and certification


• Some heavy lifting


• Ability to stand for a minimum of ‎8 hours

What equips you for the role:
* High School (Bachelor Preferred)
* ‎4-‎5 years ' experience in F&B (Food and Beverage)
* Proven ability to achieve goals.
* Good Personality
* Good communication skills
* Excellent relationship skills
* Accountability

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…