Cafe Milano Server Assistant

About Four Seasons Hotel Abu Dhabi at Al Maryah Island
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi
at Al Maryah Island welcomes guests with bright, open spaces, embracing
expansive views of the city skyline and the sparkling waves of the Arabian
Gulf. On dynamic, upscale Al Maryah Island - Abu Dhabi's business and
lifestyle destination - Four Seasons is located within a ‎34-storey glass
tower, both high-tech and environmentally advanced. Sophisticated new concepts
throughout the Hotel define Four Seasons as Abu Dhabi's most exciting
waterfront location. Blending urban chic and understated luxury, we offer ‎200
light-filled accommodations, including ‎38 suites - all with water views. With
six creative restaurants and lounges, this is Al Maryah Island's premier
location for stylish entertaining. All venues open to outdoor waterfront
terraces and most include private dining rooms. Relaxation awaits in the
radiant Dahlia Spa - with separate fitness and treatment facilities for men
and women. Our expansive swimming pool offers a cool social scene with skyline
views. With two bright, airy ballrooms that open onto the water, Four Seasons
is Abu Dhabi's most desirable address for meetings, social events and
weddings. Every moment is elevated by thoughtful Four Seasons service,
anticipating each guest's unique personal needs - whether the goal is relaxing
on vacation or staying efficient for business.
Main Duties/Description:
Describe the selection of food & beverage menu items to guests by offering
interesting, and vivid descriptions of each item, origin, taste, and
preparation methods; communicate guest orders including any special needs or
requests to the kitchen; coordinate food timings; check completed kitchen
orders with the guest's original order; transport items to the guest table in
a timely manner to ensure proper food quality. Anticipate guest needs,
ascertain satisfaction, and offer suggestions, and respond urgently and
appropriately to guest concerns and requests. Breakdown, clean and set-up of
tables, buffets, and food stations as well as the back-of-house areas. Comply
with Four Seasons' Category One and Category Two Work Rules and Standards of
Conduct as set forth in Empact. Retrieve and stock all linen, china, silver,
glassware and food and beverage items. Complete opening and closing side work
as assigned and have all tables set according to standard. Provide unobtrusive
and professional service. Serve an appetizer to guests while explaining the
contents and preparation. Offer coffee, tea, bread and butter or serve any
requested according to Four Seasons' standards. Change ashtrays and crumb
tables. Carry trays properly and safely as well as break them down. Clear
tables and reset them for specific number of persons. Provide quick and
attentive assistance to any mishap in the restaurant. Breakdown any buffets or
displays when needed and assist servers when needed. Report any accident
immediately, no matter how minor, to a manager. Recognize and address
potential intoxicated, disruptive or undesirable guests. Clean service area
when needed Light and refill outside heater with propane when needed. Sweep
the outdoor seating space before/after a shift if needed. Work harmoniously
and professionally with co-workers and supervisors. Ability to work closely
with stewarding & culinary teams and Housekeeping. Ability to work with 3rd
parties (i.e. staffing agencies, etc…) Plate, prepare food & beverage items
and serve as indicated in the Standards Training Manual. Assist with food &
beverage service throughout hotel, guest rooms, meal periods, special events
etc. Assist colleagues within the department to complete other duties (i.e.
food running, clearing, cleaning, mise-en-place, polishing equipment etc).
Operate tea/coffee making equipment at any time based on guest requests. Store
supplies. Take an active role in implementing safety procedures and following
up within the department. Respond properly in any hotel emergency or safety
situation.

Standard Duties:
To provide a friendly and professional service that always exceeds guests'
expectations. To ensure you read the hotel's employee handbook and have an
understanding of and adhere to the hotel's rules and regulations and in
particular, the policies and procedures relating to Fire, Hygiene, Health and
Safety. To undertake other duties and responsibilities which, while outside
the normal routine, are within the overall scope of the position. To report
for duty punctually wearing professional attire. To maintain a high standard
of personal appearance and hygiene and adhere to the hotel and department
personal appearance standards. To comply with local legislation as required.
To maintain good working relationships with your colleagues and all other
departments through working by The Golden Rule. To respond to any changes in
the division as dictated by the needs of the industry, company or hotel. To be
flexible and extend job duties to carry out any other reasonable duties and
responsibilities within the job capability as assigned, including redeployment
to alternative departments/areas if required, to meet business demands and
guest service needs. Conduct and attend training sessions as outlined. Wear
hair restraint/hat, gloves to complete assignment within the kitchen areas.
Must be able to obtain any required food handling and/or sanitation
certifications required by local or state agencies. Perform other tasks or
projects as assigned by the Outlet Manager, Director of Food & Beverage or
Director of Catering.