• Primarily responsible to perform installing, maintaining and troubleshooting of ADD instruments as well as customer satisfaction within a given area. Is anxious to find solutions to minor reagent problems.
  Works in a defined territory and be able to take extra projects within the
  service organization as requested by Service Manage.


• Products/Strategy planning responsibilities:
  Should have knowledge of Bio Medical Instruments and their functionality, Be
  Able to demonstrate all operational capabilities of the instruments.
  Sales activity responsibilities:
  Responsible to achieve Service Sales Target as assigned.
  Projects implementation responsibilities:
  
  
  • Represents Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer satisfaction.
  
  
  • Supports the service team and ensures success by coaching and counseling them.
  
  
  • Performs emergency repair and preventative maintenance at customer site.
  
  
  • Performs modification and engineering updates at customer site.
  
  
  • Gives customers instructions on how to change instrument parts, on how to apply the instrument related software.
  
  
  • Prioritizes service calls within assigned area.
  
  
  • Prepares detailed documentation of each service call. Sells service agreement renewals
  
  
  • Troubleshoots problems associated with the instrument, operator and any application.
  
  
  • Identifies situations creating customer dissatisfaction and implements corrective action to resolve
  
  
  • Implements major product upgrades relative to their assigned product group
  
  
  • Work as Technical coordinator and advisor for specific product group
  
  
  • Monitor the Spare parts usage and inventory for his product and as per Abbott standard.
  
  
  • Create ideas and action plan to improve the Service department and customer satisfaction.
    General Responsibility:
    To comply with company policies and procedures and maintain quality ethics
    goals
    Accountability:
    Impact customer satisfaction with Abbott products. This position requires
    efficient and effective communication with Abbott users including operators of
    the equipment. Failure to perform may have a negative impact on market share
    and product sales
    Background:
    Experience in troubleshooting as well as contacts to customers are of
    advantage knowledge of the diagnostics market, electronic, mechanical and
    chemical knowledge,.
  
  
  
  

Criteria:

* **Bachelors of Bio-medical engineering.**
*  **Saudi National Male and Female.**
*  **‎0-‎3 years of experience in related field**

Know the Business:
Understand both customers and market. Decision based on facts on logical
experience. Identifies problems and trends
Drive for Results:
Sets higher goals and achieves with quality. Focus on performance indicators.
Assessment and self-assessment knowledge
Innovation:
Establish innovative ideas and programs to increase customer satisfaction and
service department effectiveness.
Team work:
Create a Positive Team Work environment within Service Department plus Sales
and Marketing to synchronize efforts of achieving company goals