Accountable to drive CX L&S FINOPS performance in the Area, and ensure that
there is a constant balance of focus and performance across customer and user
experience, efficiency, control and cost of operating FINOPS. This role is
focused on L&S FINOPS - Lead Logistics, LCL, Intermodal, MCS / CHB, and
consolidated billing including Ocean.
Responsibilities:
* Own the FINOPS execution structure in the Area in partnership with the GSC FINOPS leads:
* Direction setting (annual KPIs and targets),
* Visibility (performance management and standard process execution dashboards), and
* Contributing with insights and expert guidance to Area and GSC FINOPS teams.
* Setting clear roles and responsibilities for end-to-end FINOPS execution across Area and GSC; ensuring clear targets and regular performance engagements
* Identify gaps in FINOPS and establish / guide process or performance projects with rigorous follow-up and status reporting to Area CX leadership
* Define and deliver (with SME) functional training for FINOPS teams in Area and GSC .
* Partner with GSC leadership and develop the FINOPS teams in the GSC and Area.
* Engage actively with Sales to ensure compliance to upstream processes; incl. timely update and proper filing of rate cards, and contract filing in Cashbox
Accountable for:
* Overall CX FINOPS performance in the Area
* Setting process improvement priorities - with CI - based on root-cause action planning with GSC
* Engagement with BCO and 3rd party suppliers on performance and escalations relating to FINOPS
* Key metrics
* FINOPS Outcomes (L&S FINOPS and Ocean IQ)
* Invoicing Timeliness & IQ
* Timely Supplier Payments
* Limit ICB exposure
* P&L visibility accuracy
* Business Control: Resolution of RICC process gaps or performance findings
* Critical competencies
* Broad Maersk FINOPS functional and process acumen
* Strong analytical capabilities; translatable to root cause / problem solving
* Business performance management
* Prioritization capabilities.
* Senior stakeholder management
* You are a Saudi Citizen * You hold a Degree in Engineering, Operations or in a related Logistics field, * You possess excellent technical skills, that you can utilise as you solve a wide range of problems and obstacles, * You're a proven analytical thinker and project manager, with close at…
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