Support - Service Desk

؜ - ؜جدة ؜ -

تفاصيل الوظيفة


  • Receive user complaints and understand the details of the complaint

  • Ensure Security of IT hardware, Network, and computer systems are maintained.

  • Monitor and manage the threats from viruses and spam, update the client workstations with the latest antivirus definitions

  • Manage and monitor the online data backup systems and validate the data with routine restore procedure

  • Install and configure client PC, printers, and print server devices

  • Upgrade the user's PC software licenses and hardware

  • Conduct regular check-ups and inspections for maintenance of the servers, PCs, and printers

  • Attend user queries by phone

  • Conduct diagnostic checks and analyze the extent of problems

  • Help the users to solve specific problems with the computer software or hardware (First Level User Support)

  • Visit the user site to understand the problem

  • Coordinate with the IT Lead and Senior Analysts in case the problem cannot be immediately resolved.

  • Notify users about any upcoming enhancements

  • Monitor the Operating System running on the servers

  • Manage restarting and maintenance of the servers

  • Manage network configuration and documentation

ملخص الوظيفة

  • المُعلن : DP World
  • تاريخ الإعلان : 26/12/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : جدة
  • الراتب : -
  • الهاتف : -

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_Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies …

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