Reference Code: ‎56621

BOUTIQUE MANAGER

Jeddah, ‎02, SA
Permanent
Since ‎1874, Piaget has been committed to bringing the spirit of Luxury to life
thanks to a constant quest for creativity, an unlimited innovation and a
respect for excellence. All this being possible thanks to a fully integrated
Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder's motto still remains the
guiding principle for all our colleagues across the world who, every day, make
Piaget grow with passion.
MAIN PURPOSE

The Boutique Manager is responsible for the development and optimization of
the boutique performance and profitability by managing the boutique team,
ensuring excellence in boutique operations and client service.

He/She is the warrant of the achievement of the business targets in his/her
boutique by ensuring an exceptional client experience and operational
excellence. As a leader, he/she manages his/her teams in line with the
Maison's values and supports talent development for individual careers and
collective team performance.

KEY RESPONSIBILITIES

Boutique Performance
* Define together with the Retail Manager (Brand Manager) the annual strategy and objectives of the Boutique.
* Monitor sales targets and KPI's (defined by the Retail Manager and the Brand) and implement annual action plans.
* Develop partnerships with concierges and intermediates with clear goals and guidelines.
* Implement Retail guidelines and tools defined by your Retail Manager and the Brand.
* Make regular benchmark in your mall / street / city to control your market share and define business opportunities.
* Provide monthly reporting to your Retail Manager (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions.
* Elaborate annual boutique commercial plan

Client and guest treatment
* Behave as an Ambassador of the Brand inside and outside the Boutique.
* Provide the highest level of service and care to all customers.
* Provide a "wow" treatment to your clients as many times as you can.
* Handle with the highest professionalism all customer service and client issues and involve your Retail Manager and Brand Manager if needed.
* Implement an effective data capture & follow up system for clients, prospects, CS and reservations and make regular checks with the team. To be used during daily briefings.

Team management
* Direct Management of Boutique staff and daily control of security guards.
* Animate daily brief according to guidelines.
* Make regular "one to one" meetings with your sales staff.
* Evaluate your sales staff through the annual PMP process, fix their objectives and KPI's according to guidelines and make regular assessment during the year.
* Propose and discuss with the Retail Manager, your staff evolution plans in terms of benefits, bonus and career development.
* Delegate operational activities and establish clear responsibilities within your team.
* Diffuse and animate your team with commercial actions (challenges, incentives, events) and information about the Brand's activity.
* Transmit and control the relevant documents (invoices, third party commissions…) to your Retail Manager for the calculation of individual monthly commissions and incentives.
* Coach your staff "on the job" and make sure they have appropriate trainings to reach their targets in terms of sales, KPI's…
* Make sure on a daily basis that the grooming guidelines are fully respected.
* Establish with your Retail Manager the mapping of your boutique teams (with Insights or other local tools) and make sure you recruit complementary profiles and constitute teams who are able to achieve objectives.
* Ensure sales planning and vacations are made properly in accordance with Business necessities.
* Establish the yearly training plan in coordination with your Retail Manager.
* Develop a Business oriented approach and positive mindset in your boutique, through role plays, team building.

Boutique Operations
* Implement guidelines defined by your Retail Manager and the Brand to ensure full compliance with sales, financial and security procedures.
* Ensure Boutique check list is fully implemented and that Brand's guidelines are respected with no exception (merchandising, catering…).
* Analyze Mystery shopping / Voice of Client feedbacks with your Retail Manager and set up corrective action plans.
* Organize CRM activities within the boutiques as per guidelines.
* Propose and manage events in the Boutique to develop new clients, drive sales, and enhance the Piaget presence in the market place.
* Control of the quality of the data base per sales staff.
* Handle relationships and commissions with intermediates and third parties (tour guides, concierges…) according to guidelines.
* Control of the Boutique expenses: discounts, gifts, T&E…
* Make sure daily traffic is correctly counted on a daily basis.
* Make sure your boutique is properly maintained (lights, furniture…) and take corrective actions.
* Control the quality of the stock (scratches, movements, batteries for quartz watches…) and make sure all pieces are handled with extra care and in perfect selling conditions.

JOB PROFILE

Education:
University degree

Required Experience:
Minimum ‎5-‎7 years of experience in a similar role preferably in luxury goods
industry

Languages Ability:
Fluent Arabic & English (written and spoken)

Behavioral Traits:
Excellent Presentation
Passion for service and client orientation
Excellent interpersonal, communication, organizational and problem solving
abilities
Entrepreneurship spirit
Ability to prospect outside the boutique
People's Management

Technical skills / abilities
Solid knowledge of MS Office tools (Word, Excel & PowerPoint), SAP a plus
Mobility (local driver's license and vehicle recommended)
Saudi national